Gym SourceReviews of gymsource.com

Great Experience finally

Total Fitness-- Thank you! I came to you under stressful conditions, having waited for my elliptical from Gym Source in Stamford, from 1/2- 3/2/20. After 8 weeks of waiting being told repeatedly it would arrive any day soon, being denied talking to a manager, and lied to, I finally got smart, called the manufacturer and asked for another distributor. Enter- Total Fitness. I spoke with Brian who not only matched the price, & delivered my machine 1 week later with no drama, but did so with courtesy, efficiency, and professionalism. I love my elliptical and recommend Total Fitness for any equipment you are planning on purchasing. They are honest, easy to deal with and customer attentive.

If you need gym equipment, this is the place to go. I highly recommend Gym Source, and Marty in particular as your "guy" although I'm sure every representative is as knowledgeable. My recommendation is based on personal experience during a very difficult time: The Coronavirus lockdown in NYC. I was desperate for an aerobic workout as I'm a physically fit asthmatic who must strenuously workout my lungs 4 times a week. I do it at my gym on an elliptical. Like everyone else, I couldn't go to a gym (and won't until there is a vaccine). Turned out my ceiling was too low for an elliptical. But Marty at Gym Source made the recommendation of a reclining ellipitcal and his reasoning made perfect sense to me. He answered all my questions over a two-day period. Still, I wasn't sure this would be more right for me versus a bike, but I decided to make a leap of faith and take his advice. And it paid off. The very serious machine I purchased is a joy to use. I love it. Marty knows what he is talking about, for sure. I'm forever grateful. And the delivery men were amazing and practiced social distance, wore gloves, masks and washed their hands before and after the delivery. To keep me safe, they wouldn't even let me sign for the machine. And best of all, they sprayed Lysol on clean paper towels and wiped down every inch of the recumbent elliptical. In every way, the people at Gym Source are professionals. You can trust them when making that all-important investment in gym equipment.

I do not say many more for this company but i am not happy with his service. You can also read more reviews which one mention below.

Thought I was getting a good deal on a BH fitness treadmill that retailed for $2499 and was told it was a top of the line unit.First one was replaced by BH fitness after 5 months and the second one I trashed after 30 months with only 300 miles on it after 2 new motors and 2 circuit boards.Unlike places like Costco,Sams,BJs and even D*cks sporting goods once you leave the it's between you and the manufacture.Gym Source doesn't even carry BH products any longer and is very vague on why not.When you buy at Gym Source you are on your own and this is why people buy at the big box stores and Gym Source is not that small.

Wide variety of high quality gear

In April 2017, my husband and I paid $5600 for a Cybex elliptical from GymSource (Tarrytown Road, White Plains). Since we got the unit, it has been making an excessive amount of noise (clunking with every pedal stroke). We’ve had it serviced by Gymsource approximately 15 times, to no avail. I asked to have the unit replaced, as they have replaced almost every piece they say could be making the noise, but it’s still ridiculously loud. The store manager refuses and tells me to contact service. The last time I called, they told me the warranty was about to expire and that even though we’ve had ongoing service problems, they cannot extend it. So now we are stuck with a unit that makes a ton of noise, apparently can’t be serviced, and if we do want it serviced we will have to pay for it. I would NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

Knowledgeable and helpful sales associate. Easy to find the right item at a price we had in mind. Delivery on time, professional setup. All in all a very good experience.