Kitchen & Bath AuthorityReviews of kbauthority.com

This company delivered a broken toilet to me. I did not sign for the package and was told I should have inspected within a few days. The toilet was in several pieces within the box. Customer service was unhelpful and dismissive. I implore you never to shop from this company.

KB Authority partially fulfilled a $10k order. After extensive hassle tracking it down, they admitted a pallet was lost in transit and are refusing to fulfill the order. I only got this far with them with extensive perseverance. STAY AWAY from KB Authority.

Purchased over $2000 worth of plumbing. Our tub faucet was missing elbow adapters and I cannot get them to do anything or replace the items. I even offered to order them separately but they can't find the parts. Customer service is not helpful. I would find somewhere else to purchase items.

They lie, they lie, they lie! Item showed in stock on their website so I ordered. The next day I get an order confirmation stating my order will ship in 2-3 weeks. I canceled my order that day. 8 days and 3 calls later still no refund. 5 days ago (Monday) I was told my refund was processed and I should receive it with 24 hours. 3 days ago (Wednesday) I got an email confirming my refund was ordered that day. As of today still no refund. Pay more somewhere else if you have to but stay away from this company!!

In 11/2019 I purchased a steam shower for $3600. I used a company associated with them to pay it off in 6 months with no interest and asked them to hold it for a few months as my new place wouldn't be finished until 4/1/20. When I was ready for it I was told it had been on back order since 1/2020 and would be available in about 6 weeks. This January, after they are saying 5/2021, I asked to cancel the order and issue a refund. They said they would take care of it and I should have the $ within 10 business days. Two weeks ago they said they would take a moment to contact the company who collected payment since it seemed like they were the ones who dropped the ball, and send me an email update in a few hours. Last week I contacted Bread, the other company and they said they have never been contacted by KBAuthority and can't issue my refund until they do. I have sent emails and made calls to KB and no response. My next move is the FTC.

Ordered a Toto toilet and toilet seat for $533. Was delivered and the toilet bowl was shattered when we opened the box. Called and emailed customer service immediately, and they told us to take photos and send our claim and the photos to them. We did both and they confirmed receipt. They then sent us a notification that the manufacturer confirmed that we should dispose of the broken toilet bowl and send the seat and tank back to Kitchen & Bath Authority. They asked us to put the boxed items in front of our door and UPS would pick them up. UPS never picked them up, so we took them to UPS. We then got confirmation that the items were received by Kitchen & Bath Authority. Thirteen days later, we had not yet gotten the refund, so called to check the status. They told us they had received everything they needed and that they were processing the refund and we would receive it by the end of that week, which was 3 more days. We did not receive the refund, so called again after 3 more days to check the status again. Once again, we were told that the refund was being processed, and we would have it by the end of the day. We never received it. Called again the next day, and the person we spoke to told us that they had to first locate the items in their own warehouse before they could process the refund, but that they would do that and send us the refund by the end of the day. Once again, we did not receive the refund. We had to actually go to our credit card company and ask them to dispute the charge for us, which they did, and only then did we get the refund. We fortunately haven't had an experience like that with any other companies that we order products from, which are many! We're not saying it's a bad company, but this was definitely a bad experience.

Top of the line Ecommerce site for bath and kitchen supply highly recommend. Everything is always in stock and at the lowest price possible

When ordering a $1100 shower system in early August. I was informed that one piece would arrive the subsequent week. When the package arrived I was missing 4 more unexpected pieces including the trim. I was told this would come two weeks later now. Then another two weeks Then a month. Now over 3 months later I am still waiting. I have been told tentatively i would receive these pieces in late December. Their only solution: I cannot return anything and they will provide me with a different model that will force you buy further attachments. I've asked numerous times to talk to managers along this journey and was actually told "they aren't going to tell you anything new" I would avoid business with them at all costs.