Kitchen & Bath AuthorityReviews of kbauthority.com

KB AUTHORITY IS real authority is the bath market , they are super knowledgeable and lowest price ever

I ordered a bathtub which was the wrong size, tried to return it unopened...regardless of the condition it's in, it was an automating 30% restocking fee. Regardless, I decided to return my bathtub in person to the RMA center which is within an hour from me. They opened the box up and checked every single part of the tub and fixtures to make sure it was perfect condition (it was unopened). They then gave me a slip that said, return was in "good" condition....and told me I should expect my refund soon. That was 2 month ago, I've made several phone calls where reps tell me my refund is on its way, it has never been received. They have the worst customer service, the reps are rude and short...be aware. I'm on the phone with them (on hold for 20 minutes now) as I write this review. Avoid this place if you can.

Please be careful ordering products from this company I ordered a new bathroom vanity with a quartz countertop and experienced marks/ stains etched into the vanity top within the first month I contacted KB and got the run around between the manufacturer, Chans and KB authority. Neither were willing to stand behind their product. Terrible customer service. Buyer beware!

I ordered a faucet for my kitchen only to find out weeks later that it was not arriving. When I called my representative Joseph V. he could care less. I received no response to my email. No offer to help me find something new. Worst customer service ever. I will not purchase anything from these guys again.

****AVOID THIS COMPANY**** I SUSPECT THIS WAS AN UNAUTHORIZED REFURBISHED / REPACKAGED PRODUCT Ordered a Toto Legato from KBAuthority. It was left on our driveway, leaving no ability to sign nor add the "pending inspection" clause as directed. The box was completely open on one corner, so I took photos. Because Toto shipped the components inside other boxes and the toilet itself was undamaged, we assumed we were good. As this is our 4th Toto toilet, we were shocked that the packaging not on par with the other toilets we've received that had injection mold packing and took 2 hours to unwrap. The plumber arrived at 1:30pm PST the next day and was nearly done with the install when he said the "fill tube clip" was broken, and we could not use the toilet without this part. I called KBAuthority immediately, but it was already closed for the day. I decided to pay the plumber for the fill tube clip at that time because it was cheaper than having the plumber return. Next, the plumber told me that there was no toilet seat in any of the component boxes that came in the shipping box. I provided pictures to illustrate the box condition,the plumber's receipt for verification, and requested KBAuthority provided the missing lid and fill tube clip in case the generic clip didn't hold up. I called KBAuthority, reported the problem, filled out the claim form, and here's their reply: "Thank you for your recent purchase with us at KBauthority.com. [2 irrelevant paragraphs omitted] Please also note any damaged items must be reported back to KBA within 48 hours; so that we can request either a replacement part or refund for you. We do not advise, or suggest that you go elsewhere to get the parts replaced, and if you do, it is on you if you purchase an item elsewhere; we do not compensate/refund for parts you purchased outside of KBA." I cannot prove a toilet seat (~$70) is missing in the box when it is not there! Further, the 48 hours wasn't sufficient time for me to get the plumber scheduled and installing the toilet when the broken tube filler was discovered. Seems to me that you should honor the customer request if the customer contacts you within 30 days, but 48 hours makes it impossible to get the product inspected and installed. They know that. I had three calls with KBAuthority customer service; in two cases the reps were downright condescending and rude. The first rep was nice but provided inaccurate information (she told me the Toto was experiencing a shortage and no toilet could be shipped until late September; then it shipped two days later). My guess is that these reps are constantly battling with angry customers and it causes them to lose their cool as the day passes. I'm off to open a case with Toto to verify this is a legitimate Toto toilet with Toto parts. I would have never ordered from these guys except they were the only company who showed the toilet as in stock, and our toilet was broken. Boo.

Worst customer experience ever Said item was "in stock" - but somehow didn't ship for 18 days. Refused to take any accountability. Numerous calls and emails with no new information. Then told the shipper to send our package return to sender without so much as calling us. HORRIBLE. DO NOT TRUST.

Ordered a bathroom vanity. After waiting a month for it decided to cancel. Customer service at this place is worthless at best. Called and emailed numorous times to get an update on my order as my remodel was getting held up. Their lack of response and buisness practices are shameful. Shop somewhere else.

BUYER BEWARE! This company sends damaged packages and then refuses refund.