LiveAgentReviews of liveagent.com

It is a very useful tool to administrative the support by ticket, will be good if we are able to input the serial number of the tickets

LiveAgent is an affordable way to increase customer conversion through our website. The platform is easy to use and the help desk is quick to respond. Still a few things for them to work out but overall great!

Skipped from Freshdesk to Ladesk (LiveAgent) but at the config is not user friendly and logical in my opinion. Ladesk support only focus on defend this point of view instead of solve the problem. In the mail config I set up the mail accounts but it also uses my personal mail as tickets instead of the support mail account. From that point (a few weeks ago) my inbox is a mess and no option to deactivate this because it's the owner as user account and can't change this anyway. Had about 5 interactions with customer support whereby is not an 24 hours reply and no solution. That's against my expectations. Other functionality and config seems like to work good or better because of this issue I have not become much further in usage.

I love how it makes work easier. I miss more editing options.

App provides all needed features with fair prices.

Thank so much to LiveAgent for making such a great product.

The interface is friendly which makes is easy to use. Sometimes it takes a while to load but overall it is acceptable.The ticket system is a great feature and also easy to use and keep track of. It’s really effective in handling queries

Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products. There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details! When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter. Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.