LiveAgentReviews of liveagent.com

The support has been great and it has been a great solution to our needs.

Gotta love this service. 1 star missing because of some limits related to API. UPDATE (13.02.2017): Not sure if it's appropriate to list all the wishes here but hey, here goes: * time reports via API. It would be handy to fetch those via API also. I miss the chance to export billable records to our billing system. * elapsed time from ticket creation to first resolve. And also elapsed time from reopen to next resolve. All this implemented so, that it takes into account defined business hours. SLA's are very important to many customers. Also, many times they wish some sort of custom reporting outside LiveAgent reporting, that's why I'm after these features :) But like said, this is great tool. Please contact me directly to discuss these NFR :)

We are looking for a Help desk software and we have tried many available solutions. LiveAgent is one of the best and the best in terms of support and responsiveness. Highly recommended !

But I wish they had better documents that could help me then I'm stuck with something.

Last visit was served fast and promptly. All relevant and needed information provided so that i had no additional questions. However, a day before the other agent sent some misleading links and did not provide or clarify initial request in chat. thus, time was spent and request not fully resolved.

I just wanted to take a minute to let you know how much I enjoy using LiveAgent. It is truly the BEST desk I’ve ever worked with. In the last 5 years I’ve tried four different platforms and, finally, landed on LiveAgent, where I’ll be staying. I’ve used online help desks as both an agent, manager, and Director of Customer Support and the features, tools, and analytics available in LiveAgent are pretty amazing. As an agent, the ability to use the predefined responses and the Knowledgebase made taking care of our customers a breeze. Anyone who works in support KNOWS how hard that is. As a manager, it was super easy to create and edit new predefined responses and articles, so our public facing information was always up to date, easy to find, and at the ready for staff. In the Director position, I was able to monitor the agents’ productivity all day every day. Being able to compare response times with ticket load, and quantity is wholly invaluable. Plus, it’s intuitive and easy for even the novice to use. Thank you so much from this worker bee who really needed a reliable, stable, easy platform to run a growing department. You are fabulous!

I've been a client of LaDesk for a few years now. I own a stand-alone version of their script and the amount of updates and new features are great. Whenever I have a question or are in need of help, they are quick to answer with whatever I need from them. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.

I was quick and effecient réponse, top!