customer
Posted
it was really easy and quick to contact support person
it was really easy and quick to contact support person

Excellent
616 reviews
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
customer
Posted
it was really easy and quick to contact support person
Philip / Ufo F.
Posted
live agent is a great tool to organize your communication, to dispatch duties and to improve information inside the team. We enjoy chatting for fast answers and ibternal tickets for long-term tasks. The support is very fast and friendly. Things we don't enjoy so much: there is no possibility to merge tickets. We often get several emails to the same issue and it would be essential to merge these tickets as they all refer to the same issue. Also, being used to apples spotlight search, we are disappointed by the possibilities to search words and terms across tickets.
Response from LiveAgent· Feb 13, 2017
Thanks Philip, your feedback about LiveAgent is extremely valuable to us
Infax
Posted
Was a great experience, and all my questions were answered.
YT
Posted
Great support! Very knowledgeable reps and great experience dealing will all solutions
customer34
Posted
good feedbak and helpful.
customer
Posted
fast and kind
customer
Posted
Service was quite nice but response frequency is not good enough. I felt like he is not reading my queries because there wasn't reply back after my questions for long periods. I know that he was looking for my answers but still a quick reply like "let me check" or "I am consulting with technical department, hold on" would make it perfect.
customer
Posted
great experience so far. thx