LiveAgentReviews of liveagent.com

Good service

Good price for great features of a tool with the right support. Easy scalable and it integrates multiple contact channels.

Allows you to tweak which enables better service hence customer satisfaction.

very cool and nice

I can recommend using the LiveAgent, we use this utility on four e-shops and our customers are very satisfied!

OK first of all its great and the support is exemplary .. However as with all great things there is room for improvement. 1. I would have liked there to have been more "best practices" documents or white papers on how some fictional or real businesses use all the feature on LA. As it is a struggle as afirst time user to be able to understand how the various system features co-operate with each other. 2. With so many feeds for tickets we often get multiple tickets for the same support issue. I urgently need an easy to use feature to merge these tickets otherwise they get cumbersome or the customer thinks an open ticket has been solved. 3. Online Training courses or Offline manual or Youtube ... Maybe I am missing something but for such a capable product we need more inspiration as to how we can employ all of the features.

Easy to set up and they migrated us from another system. Easy to use, requires little onboarding for new users. Main downside is there is currently no way to combine two tickets into one. That would be super useful since many people send new emails instead of reply. Be great to be able to split a ticket too, for when users reply with a new issue in an old email. But those are the only downsides. Rest is great.

Everything works great! If we can get the time and billing module to work without all the manual intervention I would never need to use anyone else again!