MDLIVEReviews of mdlive.com

I called and scheduled an appointment and paid using my insurance along with my debit card and the last person I spoke to did not want to help me from the beginning instead chose to argue that I needed to see a dermatologist which she is right but I had outher issues that I mentioned and she argued her way trough the whole conversation only prescribing one medication for a blister on my lip and I had explained that I needed something for itching and she just came out guns blazing with all kinds of excuses to not help me,not one kind suggestion came from this provider which my insurance paid her as well as I,so hopefully she can be contacted and removed indefinitely from MD live.

I have made the mistake of using them three times when I had to call out sick from work due to cold/flu/sore throat/chest congestion. They basically won't write a script for anything you can't get over the counter, a sick note for just the day off, even if you have been sick for weeks. And then they gaslight you and tell you that they can't prescribe "x" for a healthy individual. If I was healthy, I would not be wasting my time and money on your copay. Save yourself just go to the drugstore and skip MDLive gaslighters!

No accountability of providers. Provider has availability on schedule but then repeatedly cancels appointments with no explanation. No way to message that provider to see why. When I called customer service to find out why they first told me I canceled the appointments. Then they told me the provider canceled them because they have a scheduling conflict. I asked why providers are able to show availability when they do not actually have it and they had no answer.

This doctor wasn’t even listening to what was going on He didn’t look at pictures or a refill for nrbulizef

The phone call just to reach an agent takes forever. The recording reads off a type of terms and agreements thing which feels like it lasts five minutes before speaking to anyone. Then, when you finally do reach an agent, they ask a billion questions that you might have told them the answers to in a previous call. Then, they usually say that you'll have to wait at least 10min for a doctor to call you back. By the time the doctor actually calls you, from beginning to end, you'll probably wind up dead from the whole process and just waiting. Then, when the dr finally does call you, their advice is very basic. The agents and drs I've spoken with are nice enough, but man, this service is just not worth it. Go to an urgent care.

I won't even think of trying MD Live again. Unhelpful is the norm with them. This third and final time I scheduled an appointment with Adewumi Adebomojo, which he proceeds to cancel the morning before appointment but sending me message stating that I need to schedule with a different doctor.

Had difficulty getting the account set up. Set up on the app. Then my company info said to email the chatbox so the insurance info would carry over. Did that but already had an account setup. Asked the chatbox if they could link then it thought my first name was 'can you link'. Then called and like most companies, C/S is outsourced so could not understand the rep. Got off the phone and emailed them to see if I should just cancel the account. I despise this outsourcing of critical customer service processes and not being able to easily talk / text / chat with a person native to your country.

I just received a few bills from MD live. They were totally around 550.00. For therapy and they said I was not approved for services because I didn’t get a referral. I called my insurance group and they said that a lot of these charges were from 2025 and they were dated back six months. When I told them there wasn’t any charges , there was no cost last year , they at first disagreed , then figured out I never needed a referral either. They’ve made so many mistakes and this time they billed my paperwork to the wrong company. Please don’t use them . This is the second time I’ve had this problem and many others. I’m suppose to be helping my mental health through them , not losing sleep and on the phone for hours. They always give wrong information.