MOD LIGHTINGReviews of mod-lighting.com

Response from MOD LIGHTING· Nov 19, 2023

Hi Ashley, We are so thrilled to hear about your positive experience with our Customer Support Team. Here at MOD, we put customer satisfaction at the forefront of our business! We understand there is no business without taking care of our valued customers. We take pride in our work and it is truly heartwarming to know that our product has met your expectations and you find them gorgeous! We believe in quality craftsmanship and forward-thinking designs that add personality to your home! Stay tuned for more sales that we will be implementing and we look forward to serving you again in the future. Thank you once again for choosing MOD! - Team MOD

Response from MOD LIGHTING· Nov 16, 2023

Hi Karen, Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that Michelle was able to assist you and provide a great experience for you. Your kind words inspire and motivate us to continue delivering exceptional services and top-notch customer service. If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future. Thank you once again for choosing MOD! - Team MOD

Response from MOD LIGHTING· Nov 9, 2023

Hi Mike, Thank you so much for your kind words and positive feedback about our Client Care Specialist, James. We are thrilled to hear that you had a great experience with our team. Here at MOD, we take pride in providing top-notch service to our valued customers, and it's always rewarding to know that our efforts have made a positive impact. We are so delighted to hear that our light has added more beauty to your home. We founded MOD LIGHTING with one mission in mind, which is to serve customers around the globe and provide high-quality modern home lighting that everyone falls in love with! We truly appreciate your business and look forward to serving you again in the future. - Team MOD

Response from MOD LIGHTING· Nov 7, 2023

Hi Wali, Thank you for sharing your positive experience with our customer support team. We're thrilled to hear that you had a great interaction with us. At MOD, we prioritize providing exceptional customer service, and it's rewarding to know that our efforts have made a difference for you. Your feedback reinforces our commitment to serving our customers with excellence. We are constantly striving to improve our products and services, and your feedback helps us in this endeavor. Your experience will not go unnoticed, we will surely pass along your thoughts about our instruction on the website so our team can work on improving it. Thank you for taking the time to share your feedback with us. We value your business and the opportunity to make improvements based on your input. - Team MOD

Response from MOD LIGHTING· Nov 2, 2023

Hi Sean, We have tried to search for your order so we can check this further for you as your order was not under Sean Foy's name. We requested more information here on Nov. 3 but you did not provide your order number until Nov. 14, 2023. When we got your order number, we checked with our team and can see that we have shipped you 2 brand new replacements for you which were delivered to you on Nov. 13, 2023. After shipping full replacements, you still said that the lights are acting the same way, which we have never experienced before. Nonetheless, we fulfilled our promise of shipping all the replacements and now refunded those 2 units in FULL. However, you have now requested a refund for the other lights that you ordered which are working well and you have been using for several months. We cannot refund an order that is outside of the return period and is working as it should. This request is unreasonable. You have also been threatening our staff to leave negative reviews which you did in many places. Please understand that we did our best to make this right for you and will consider this case closed since you have received a full refund from us on the 2 units that you reported issues on. - Team MOD

Response from MOD LIGHTING· Oct 23, 2023

Hi Don, We are thrilled to hear that you are satisfied with the service our team has provided to you. We put customer satisfaction at the forefront of our business. Plus, we love accommodating your customized request to deliver a light that perfectly fits your interior design. Thanks again for taking the time to express your satisfaction! - Team MOD

Response from MOD LIGHTING· Oct 23, 2023

Hi Joe, Thank you so much for your feedback and for appreciating our effort to make our customers happy and satisfied not only with the products they have purchased, but also with the customer service that we provide. Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business! - Team MOD

Response from MOD LIGHTING· Oct 23, 2023

Hi Dan, Thank you for sharing your positive feedback. It's great to hear you have such a positive experience with our product and support team. Your satisfaction is our top priority and we always aim to provide the best customer service experience. To bridge the gap between consumers and manufacturers and pass the savings on to our customers, we offer our customers exquisite lights of premium quality for an affordable price. We appreciate your business. - Team MOD