Gianluca D.
Posted
Read reviews and check consistency of problems people encounter
I ordered 9 door stops to the tune of £402 on the 24th November 2025. I was sent an estimated delivery date of the 1st December 2025. I have called the company based in USA twice. The last call last week, I was told that the item had arrived at Hong Kong. I chased up with UPS today and I was told that the item was still in Hong Kong. They cannot give me a delivery date as the item is not in the UK. Please, DO NOT buy from this company. They are a rogue business. Listen to the negative reviews you read Im sure they've paid people to wrote positive review. I sent a message to them that I want to cancel my order. I am going to follow this up and will feedback. Daylight Robbery! After chasing up yesterday, 8th December 2025 (after this trust pilot review), they finally sent a proper update. UPS delivered the package this morning, Tuesday 9th December 2025.. The expectation is that you don't advise a customer of a delivery date of the 1st December when you know it may take longer. Using UPS is also causing your company significant problems with delivery. You will seriously need to reconsider the courier you use as this is also impacting on the amount of negative reviews you are getting. It is a shame that it takes trust pilot reviews to get you responding to customers. It shouldn't be the case. Your response after the trust pilot review was great as you sought to rectify the problem. I will update my review from 1 star to 3 star. The communication remains poor and they need to stick to what they say (integrity)
Response from MOD LIGHTING· Dec 8, 2025
Hi Gianluca, Thank you for sharing your feedback, and I’m truly sorry to hear about the frustration this experience has caused. Upon checking, your order was placed on November 24, 2025. For the Rivo Door Stop, our website states a shipping time of 9–14 days, and as outlined in our Shipping Policy, all orders are processed within 2–4 business days. Shipping can also move a bit slower during holidays and Black Friday due to global carrier delays. Your order is currently in transit and is now in Germany, making its way to the UK. Please also note that MOD LIGHTING operates warehouses in both the USA and Asia, and we are in the process of opening our UK warehouse to provide faster and smoother service for our European customers. No worries — one of our Senior Support Specialists will personally reach out to you to help resolve this issue and make sure you’re fully taken care of. We appreciate your patience, and we’re here to assist you every step of the way. - Team MOD