PodiumReviews of podium.com

The user experience is the best in the game.

We have been with Podium for going on 5 years using their CRM platform. Have been happy with the functionality of the CRM. About a year ago we added their VOIP service & this is when the problems started. Have had multiple ongoing call quality issues, support does their best but seems this company has its priorities in other industries. We are closing out our final month with them & then will be using a new provider.

Support is poor, and customer service is extremely frustrating to deal with. I feel completely misled by the sales promises. After spending a significant amount of money, I have seen very little value or return on investment. I would not recommend Podium to any business owner.

I am extremely disappointed with Podium. The software simply does not work as promised, and the support and customer service have been terrible from day one. When I signed up, I was sold on big promises about generating more reviews, improving customer engagement, and growing my business. Unfortunately, the reality has been completely different. The platform has consistently underperformed, and despite paying for the service, I have seen very little return on investment. The biggest issue has been the lack of support. Getting help is incredibly difficult, responses are slow, and when someone finally does respond, the issues rarely get resolved. As a business owner, I expect reliable service and support, especially when paying a premium price. Podium promised the world but seriously underdelivered. The software has been frustrating to use, the customer service has been disappointing, and the overall experience has been far below expectations. I would not recommend Podium to anyone looking for a reliable review or customer communication platform. Save your money and look elsewhere.

We've been using Podium for our jewelry business for about 6 months, Gems of La Costa. It integrates well with The Edge POS system for repair pickup notifications and reminders that help get customers into the store. We've had a very steady increase in activity through inquiries on our website with Podium's Chatbox and lets us easily reply back to their phone number. The Status feature seems pretty well built to help assign customers to categories, but definitely took some customizing to make it work for our business. There are some automation features we wish worked a bit better or had more customization to fit our needs without having to use Podium's Ai features locked behind a higher paid tier. Overall very happy with the system and the team at Podium seems to always be improving their program.

The AI language model is subpar. When we request support, they reply with video on how we supposed to fix it. It repeatedly asks the same questions after the customer answers..... So, I asked to cancel and even though they added apart from the renewal, they can't cancel it until the renewal. To bad you have to pay $10,400 for a service you don't use.

Emily, our Customer Success Manager, is easy to work with and does a great job keeping our account running smoothly and professionally.

Rey here from Karplus Warehouse Inc. Been using Podium Phone system and AI for 3 months now and it's been great. Not a lead wasted and even phone calls are being followed up. We are waiting for their CRM to be launch so we could streamline everything. Best move so far for us in 2026. Everyone is very helpful and knowledgeable, to mention a few, Josh (signed us up), Laura (Implementation), Derrick(Our performance manager) . At the start of our implementation, there was some minor hick ups and afraid it would affect our operation, but it was solved right away. Thanks you and looking forward for more advancements in AI.