Quest DiagnosticsReviews of questdiagnostics.com

My mother Esmat Gerami is a 93 year old patient. The lady at Quest on Safeway located at 2505 San Ramon Valley Blvd, Danville is extremely rood, not cooperative and careless. I have seen her treating other patients and it happened to me couple of times. One time 10 minutes before closing she locked the door and said she cannot take us even we had an appointment and we were there on time. Today there was some problem with the system and they couldn’t find our appointment code. She asked us to register as walk in. I did that and walk in screen said it might take half an hour to one hour. She carelessly after she took care of the patient before us closed up and said I have to go to lunch and I cannot take you. (12:20). I begged her let me sit here until you you come back from your lunch. She through us out.

This is the worst Lab 41 St Miami Beach 33140 ! Bad maniers nobody at front desk . I had an appointment they didnt receive the prescription and I had to wait one hour . a woman attend me the name was Jenny and she was very rude and unprofessional the worst costomer service than I was scare to give her my arm vens for blood test . Never again in this office . HORRIBLE EXPERIENCE .

I called customer support to go through the validation procedure. And since English is not my native language, I struggled to spell my email correctly. In response, your representative mumbled "Jesus Christ," and when I confronted them by saying, "My native language is not English; I do not get why you would be so impatient," they doubled down and gaslighted me by saying, "I am not impatient; I am just trying to help you."

I held online 20 minutes with Quest customer service hearing the same message repeated. I finally gave up. Awful!

I would say they can’t get any worse but I am positive this company will figure out ingenious ways to make their customers and their staff suffer even more. Every year the company’s answer is to close more locations, cut staff, and schedule more appointments then can be physically performed in a short day. Find a different company or check and see if your doctor’s office can do blood labs. This is nothing but a waste of people’s time and a money making scam for Quest’s executives and their board.

1. Didn't do all the tests ordered 2. Phone is disconnected 3. Won't let you pick the lab location that's best 4. log in process very difficult

tl/dr: Don't go here. I have never gone out of my way to leave a negative review on anything. But I highly recommend staying away from here. * They will place "Walk-Ins Welcome!" sign before promptly telling you that you must make an appointment * Their website will not allow you to enter a "Reason for Visit", and then when you show up, they demand a reason for visit be entered online. * I was not able to access my account, and then was unable to reset my own password without calling customer support. * Spent over an hour on hold in customer support, after being told I'd be able to enter my phone number for a callback. * You will be bounced around customer support for a very long time.

I had an appt. for May 23, 2024 At SE 17 St, Ft Lauderdale The appt was confirmed by an email from Quest. I arrived early but the kiosk showed no appt. They said I could check in as a walk in and wait about an hour. I was there and reluctantly agreed. During the check in the kiosk loses connectivity and would not work. I gave up. Upon leaving, I called my primary who said they could draw the blood. They sent the blood to Quest ( a simple PSA test). It has now been 6 days and still no results. Quest sucks.