Quest DiagnosticsReviews of questdiagnostics.com

Incomplete home test kit!, no way to contact a person. ZERO stars. Why do doctors use this company????

Hideous all around. Can never get a help of a human, and their automated system is faulty - not reliable nor accurate. They deserve zero stars and need to be investigated.

I had an extremely unsatisfactory experience at Quest Diagnostics. I originally had an appointment, but for some reason, their system didn't register it, forcing me to do a walk-in. Despite this inconvenience, I waited over 2 hours without being attended to. When I politely asked the staff about the delay, they rudely responded that the wait could be 3 to 4 hours or more, showing no interest in helping me. Additionally, I noticed that other customers were also very upset. Some had scheduled appointments but were still not called 40 minutes past their appointment time. There seemed to be serious issues with their system as several customers complained that their appointments were not recorded properly, including myself, which is why I had to do a walk-in in the first place. The service was terrible, and the customer service was very poor. I would not recommend this place at all due to their lack of professionalism and poor management of time and appointments. If I could rate them less than 1 star, I would.

Completely incompetent. Sent me to a facility that did not do the testing they said it did.

Normally I'm OK with Quest. When I'm not able to book an appointment in advance I go as a "walk-in" which I did today. In the past I've waited anywhere from 35 minutes to 75 minutes but today, 2 hours and 32 minutes! I did not complain or take issue with anyone and at the 2:32 mark when a nurse came out to call the next patient I said to her that two and a half hours was my limit and she can remove me from the list. It was her response that irk'd me as in a very obtuse way said ok and almost looked past me as if to say, or at least the way I read it, "I can care less if you're canceling and don't care how long you've been waiting" again, it's just the way that I felt. No, "sorry it's taken so long" or "let me check to see how much longer", nothing! So I asked her "do you know my name" as how would you remove me from the list so she annoyingly replied "what's your last name" which I informed her but she didn't look on the list or write it down, nothing. So my advice, book an appointment two weeks before you need to go in! I will say there was another nurse/receptionist prior to that interaction that was nice, pleasant and apologized for the wait but that last interaction just got to me especially after waiting 2:32!

Terrible! Made an appointment and luckily took a screen shot of the approved appointment. Didn’t matter. Nothing in their system had me on their appointment list. Logging in to their website and it keeps telling me to log on. Make an account. I did that. No appointment scheduled. Log in to schedule an appointment. I AM ALREADY LOGGED IN!! Their website is trash. The diagnostics center had one whole person in it. Grumpy. Rude. Sounded very u knowledgeable which isn’t comforting for someone taking my lab work. Don’t come here. Just. Don’t.

Quest is AWFUL!! It is the preferred Tricare diagnostic company. It is impossible to speak with a person, the website is terrible. When you go to make an appointment online or on the phone, there is no way to enter what kind of test you want done, no way to ask a question... The experience was so frustrating I though I'd die of a stress heart attack. Oh, Lord. The WORST of The WORST!!

Waiting on results of certain lab work taking unreasonably longer than standard industry competitors. Inexcusable customer service black hole. This company use to be very very good but like so many other organizations they got greedy bought expansions into it and are now unable to handle even the basic servicing