Quest DiagnosticsReviews of questdiagnostics.com

Went to their office in North Hollywood CA for a blood draw. I had an appointment, so I was in and out in no time. But I took off my hoodie so they could take blood and I left it on the chair. I realized my mistake that night, so I called and got the usual "press one to schedule an appointment, press two to hear results" etc. No option to actually SPEAK to anybody. I called back and chose the "I'm a Doctor" option, which gave me the option of leaving a message. Then I emailed the company. I got an automated reply telling me to call a customer service number. Of course, THAT ALSO, gave me no option of talking to a person. You may wonder why I don't just drive over there. Well, I now live 150 miles away from my doctors, so I group all my appointments together. My next trip is two weeks from now. To make matters worse, my earbuds are in the pocket of the hoodie. I guess I'm just screwed. THANKS QUEST for treating patients like cattle...cash cows. Your lack of compassion shows in your lack of communication.

After I told the staff who my insurance carrier is, they did not bother to tell me that Quest is out of network in my state. They had to know. Every teacher in my town has this same carrier. When I spoke to my insurance carrier, I was told that Quest would often offer discounts in cases like mine. Apparently, they pick and choose to whom they offer discounts. Nothing for me. I got bloodwork done in Georgia to avoid spending an extra night in Florida, but a hotel stay would have cost less. Horrible, uncaring company!

It would be nice if the phlebotomist was more friendly, I would have rather a robot take my blood! Check in fine, wait time fine but the attitude and welcoming could improve 100 per cent! This is for New Milford Ct!!! Smile people or get a new line of work!

I'm surprised anyone would give this company more then 1 star. Frankly, I don't know why they are allowed to operate, at all. They made me sign an ABN then when a simple coding error occurred and Medicare need more info. Instead of helping the provider and me, they charged my credit card $309, archived their file so that their agents couldn't see or discuss the billing. It took us over a year to get the correct information to Medicare and have my several appeals approved. Medicare paid Quest back in December, I sent them proof of my payment and Medicare's approval but have herd nothing from them since the beginning of April. There is no phone number for the department that handles this and knowone in Quest seems to be able to help, I went to the Attorney General's office and they wrote to Quest but still nothing! I was told I had to get a lawyer to get my $309 back! Better Business Bureau told me they have over 1,000 complaints and Quest only responded to 10% of them. Run from this company if you have any other options and don't ever sign an ABN!!!

Quest 2151 45th St Suite 301 West Palm Beach, FL 33407 Signed into the kiosk as a walk in. Rep came out to assist walk ins by making them an appt. I explained that the offered apt time did not work for me and I’d rather wait as a walk in. Confirmed with rep that I would be taken as next available. Rep stated yes. Several minutes later I noticed my name was taken off the standby list without being notified by staff. Asked to speak with a supervisor who stated “we don’t take walk ins here”. Supervisors name is Antionette. Completely unprofessional and as a nurse and a patient this is unacceptable. They were going to have me waiting in the waiting room without telling me.

If using a credit card, do not use the online payment system. You are not told until the end of the transaction that there will be an additional "delivery" charge for the online transaction. In my case Quest wanted another $20.00 which is outrageous. If you call the billing number on the invoice instead, and use the automated phone system, there is no charge for using a credit card. The practice of charging an additional "delivery" charge for an online transaction that should occur immediately is outrageous and another way to overcharge consumers. I plan to report this as an unethical business practice/.

I use quest for all of my blood testing needs, as I have multiple health issues that require constant monitoring. For the most part, they are awesome. Sometimes understaffed, but always clean, and they work as fast as they can. The ONLY reason I withhold 2 stars is because there is no way to get to the bathrooms or get someone to let you back to use the toilets. You just have to wait, and hope you dont have a long gap between nurses. This is a problem because I have IBS-D, which means when I get stressed (and guess who has a phobia of needles) I get diarrhea. So, I am sitting here, holding back a violent torrent of liquid brown, and hoping like hell someone will let me use the bathroom.

Quest diagnostic website is the worst ever to make an appointment. You pick the location and nothing happens. I hate this place.