Quest DiagnosticsReviews of questdiagnostics.com

They've sent me two bills within the last month trying to charge me $1000+ for an rsv test my son had back in Jan. They used the wrong insurance but whenever I try to contact them, they always send me an email telling them to give them the right insurance but tell me not to reply to the email. So there's no way for them to even get the correct insurance. Scam of a company.

Terrible team in Quest Lab in Trinity (10710 SR-54 E New Port Richey, FL 34655) They work without any interest to be in that place, they have a standby list that they never call anyone from there even when the people with appointments don’t show up. I had in others Quest Lab that the people are amazing like the team in Oldsmar ( Tampa city) but I will never go again to meet the people that work in Trinity lab

I scheduled an appointment for 310pm. Arrived at 250 was informed they didn't have the forms from my doctor and their fax was broke. Left and got forms from doctors office arrived back at quest at 309pm. Waited an hour and just left. The entire Healthcare system is a joke.

I have no complaints about the lab etc. (5 stars) what I have a complaint about is their customer service. (0 stars if that were possible) I went through all the hoops to identify myself then was asked a series of questions regarding what cars I’ve been associated with. (I was trying to get my test results.) Well, I could not answer correctly enough because I don’t know makes and years of cars my husband has had in the past. Then I talk with a bot and it said call CS. It’s a fax number that rings like a fax. Then hangs up. I never got my results. I told the boy/then person that and it/he said that it did work. So to sum up. The questions are ridiculous and their CS is worse.

They gave me the option to leave a feedback after the call. In the first question alone, as soon as I gave a negative feedback, they terminated the call immediately. They cant accept negative feedback after all. What a joke.

Employees will not let you check in before they are ready "it impacts their wait times"(direct quote from employee to 6 patients waiting). I had to use their check in kiosk multiple times before it would register my entry. Employees standing around chatting with a full waiting room. Overall rude, uncaring, inconsiderate Employees and terribly unorganized. Waiting 1 1/2 hours before getting routine bloodwork regardless of checking in at kiosk at 645

Had an appointment at 11:40am Newbury Park facility - wait 20min in the empty hall...why to bother to make an appointment? Always slow, nothing change.

I was pleasantly surprised at how friendly the staff was. The main staff lady was very efficient and friendly. She saw me within 5 minutes of my appointment time. She told me she would fax my results to my Doctor so that she would have results by tomorrow I could not have asked for anything to better. Wilson Morton