Quest DiagnosticsReviews of questdiagnostics.com

Quest should officially make the call - No Walk-in's permitted. When I arrived to a location in Pinellas County near my home, they shared appointments would take priority, which makes plenty of sense. However, they added, "If all of our appointments continue to show up, you'll continue to be placed at the bottom of our list as a walk-in." If there is no mechanism for addressing walk-in appointments aside from when "appointments" are "no-shows," that would essentially imply No Walk-ins. Change your policy officially, and be open and honest about it.

These people are incompetent. My husband had his blood work done on 9/28/23 and now no one can find the results from Doctor Kimberly Smith who is the doctor that requested them. We will no longer go to them for any blood work. They have people working there that should be fired.

Tried twice but unable to schedule an online appointment at PSL's Goldtree Lane facility. Went as a "drop in" at 9:15 am. Waiting room jad 18 people waiting with two standing for lack of seats. Checked in. Four hours later caught lady at door saying I was 86 and why no walk ins were called. Even those with appointments had to wait an hour or more. . They often had only two clinicians doing the testing. I told lady I had no car , came by Lyft, and wanted to get it done that day. She said I probably won't get in that day. So I fired QD and left. Talk about disregard and contempt for their customers!

Location off Boone’e Crossing in Chesterfield Missouri is awesome! Great employees who are courteous and efficient. They get you in/out quickly.

Worst lab ever! I am a cash pay customer. Before my appointment I received an estimate for basic routine labs which was quoted at $324. I received my bill yesterday for $611. I called and the billing department would not listen to me, assist in any way or lower my bill. Basically I was told that I had 45 days to pay or my credit score would be affected. Terrible, lying company, misleading. I will never use this lab again or recommend to my patients.

Obviously your quest labs are understaffed. The patients are treated as necessary evils. I have type 1 diabetes and when getting my labs I have to be fasting. GD forbid if I didn’t make an appointment a week or 2 ahead of time I have to wait to be seen as a walk in. The staff merely do their jobs and refuse to attempt to help regardless of my BG dropping.

If we could give them zero stars, I would their billing policies and lack of follow up from their billing department is atrocious. They don’t care about customers they don’t care about responding to customers and I would recommend that anyone that could find another lab that they should run there as fast as they can away from quest because they will be very upset with the billing and the customer service that they receive. A shameful business who could care less about customers and patient, but only about a dollar.

Lab 1 does not provide the verification of time and date after paying and scheduling. If there is a problem you will not know until after your appt time has passed. I scheduled from the Quest website. They should remove this if it is not really available. If no one shows up and there is a charge this puts the consumer in the tedious position of contesting the collection fee. The worst is if you needed the test and do not know if anyone will show up or not. Number too busy and out of room so who knows? Nobody apparently.