Quest DiagnosticsReviews of questdiagnostics.com

My 1 star rating is not so much for me but my observation of the treatment of elderly patients. And my last visit is not the first time I have noted this behavior on the part of Quest employees. I was at a Quest location in Seminole Florida. Quest is not the place for elderly patients who are not technically inclined. Many of them try to walk in for testing as they are not computer literate and cannot book online. There is no one to talk to, only a kiosk which they cannot navigate. I heard an employee tell this little old man there is no guarantee of service if you don't have an appointment. He could barely walk around and I can only imagine how hard it was just to get himself to the lab only to be turned away. I wish I did not have to use Quest because I hate to see the treatment some patients get there. I would like to have given him my spot, but I couldn't to that on this occasion. Healthcare is supposed to be compassionate, but you won't find it at Quest if you are an elderly person needing help with appointments.

Today I visited the Quest facility in Middletown,DE. I couldn't have had a more caring and committed technologist. Jessica worked on my visit for more than 55 minutes. When the bloodwork prescription given by the doctor was incomplete, she could have sent me on my way but she persisted, calling the physician's office and waiting on hold for 15 minutes but not giving up. It was through her efforts I will have my lab results for my doctor's visit next week. My sincere thanks to Jessica. I am ever hopeful that Quest appreciates this fine young lady! I do!!

THESE PEOPLE GAVE MY INFO TO EVERYONE, IM SICK AND TRYING TO REST, BUT I KEEP GETTING CALLS FROM THE CITY HEALTH, STATE HEALTH, PWN HEALTH IN NEW YORK (I'm in California) if you see Quest's name on anything, DON'T DO IT!

I have used the small laboratory in the Harper's Choice Safeway in Columbia, MD for many years. I have always been treated respectfully. Today, I was immediately taken in to have my lab work drawn. I have rarely had to wait for long for the technician to give me service and have my blood drawn.

went to the Quest at 4181 Transit Road. Couldn't make an appointment as the Dr. just ordered the test....had to be a walk in...waited 2 hours and at 3;45 the tech came out and told us to go home and come back tomorrow. There were only 3 people remaining, surely after waiting that long she could have take us....she told us they were short handed and that this was Quest's policy.....rather rudely. There seemed to be a inordinate amount of time between when the patients left and when another was called......very poor way of doing business for people who are ill. Will never go back to this location.

Would give zero stars if I could! Wanted a covid test for my son at Rite-aid and was forced to schedule it through this company. Getting the test done at Rite-aid was fine, but despite entering all the correct information my son cannot verify his identification and therefore cannot access his test results. Customer service ignores requests for help. Just awful and reflects badly on Rite-aid.

Quest Diagnostics Wentzville Missouri location: sign in kiosk does not work!!!!!!! Arrived 10 minutes early to check in with appointment and to scan my QR code. After 11 minutes of trying to sign in I went into the waiting room to find NO WINDOW with a live person to ask. Out of desperation I follow someone who goes in the service door to get help. A rude employee scolds me for not signing in and waiting in the waiting room. I try 3 times to tell her I need help and she ignores me. Why should I go back and sit in a waiting room to never be called because I can’t sign in???!! I go back out to the piece of crap kiosk and somehow it miraculously lets me sign in. I have now been here for over an hour and no one has called me in. AVOID THIS PLACE AT ALL COSTS!!!!!

Had test draw done and the individual at this facility stated results would be posted within 24-48 hours. Well they are not posted! First time using Quest and it will be the last. Even government labs post my labs within 24 hours. Dont trust these people...plus they make it difficult as hell to talk to anyone. AI bot is like talking to a brick wall. Incredibly bad services!