Quest DiagnosticsReviews of questdiagnostics.com

I am severely disappointed in this company I was supposed to test today and when I went in to test the lady told me she couldn’t find my test even though I have a receipt and had already registered. Now when I try to register it won’t let me and at this point it feels like my money has been stolen and to make matters worse the woman who was supposed to help me gave me no help or support on what to do. I would like my money back asap.

Cannot access results, says "This content is blocked. Contact the site owner to fix the issue." For viewing reports. They took blood for 30 test, I have gotten results for one? Other few taken a different day posted on a different site. All around a mess in getting any results if any.

Website is awful. To schedule online it weekly take everything and then break or will not do anything. Shameful to say we are in Ai world and ppl are afraid to lose jobs. Seriously if we have something like this I should not worry about the jobs. Can’t even maintain the website. 2 major labs and both sucks . America is the best country and we should be proud of it

I wish I can give ZERO star. I got billed $416.02 for my lab test, when I should not be billed for this. My health insurance told me that they paid for this bill already & I'm NOT responsible for any remaining bill. QUEST DIAGNOSTICS shows that I have another primary health insurance which is INCORRECT. I only have 1 health insurance which already paid for this bill. When I called QUEST DIAGNOSTICS to let them know to fix their medical records, they were not helpful at all. STAY AWAY from this lab, as I'm reading all this many negative 1 star reviews it looks like they have a habit of predatory overcharging incorrect bills to their patients. From now on I will be using always Lab Corp. I never had any billing issues with Lab Corp.

I had an appt after typing in my info machine didn’t read my phone number but I told lab tech my info must be somewhere here “I’m not lying” all the help she gave me is telling ur considered a walk in next appt 4 hrs from now. I didn’t have my confirmation number but doesn’t the people at desk call you on n try to help you find that info? I have sleeping problems so it’s a challenge to be anywhere @ 5:30 am…I should have been accommodated… there should be people there to help you… if lady wouldn’t come out to turn tv on there would have been no ask for help!! What a sorry system!

This company offers home collection which I would like to utilize for my elderly parents in assisted living. I took them to the nearest location the first time. It was not wheelchair accessible at all and the employees would not even hold a door for me. I had to have other patients hold the door for my mother's wheelchair. Recently, we tried home collection which should have included a urine sample. The tech told my mother that the urine wasn't important and she could do it later and she would pick it up later. They gave no instruction how to collect the urine and now won't pick it up. I have to drive it to a center for which I need an appointment. There are no appts available and the next nearest location is closed for a month. It's impossible to get make the home collection work.

I make an appointment for Quest for November 11 2025 for 10 AM today. I got a text saying that they have to cancel my appointment. I made this appointment sometime in September. I don’t understand how a garbage company like them can take your appointment. Cancel it instead of asking can we relocate your appointment they make you get back on and have another appointment made this has happened multiple times and all they say is for renovation for the office. This is the most disgusting place in the world. Why you make an appointment if they’re not gonna honor the appointment and for me to have to log back on and make an appointment again is stupid. This was their choice to accept the appointment in November and now to tell me the place is gonna be closed for renovation all November what a disgusting company they are. I feel sorry for their employees they must treat their employees the same way. someone needs to go to a Customer Service seminar and understand what Customer Service means every company is open for the customer is not for their own will

Maribel is the best!! I have tiny veins and every time I go to get blood drawn it takes the phlebotomist 2 or 3 tries on the left and right arm. Maribel was able to draw blood on the first try! She is a gem. 😊