Quest DiagnosticsReviews of questdiagnostics.com

Worst customer service ever do not go to them

I'd give a 0 rating if I could. I took my son in for routine blood work on 5/19/25. In September of 2025 I received a "Past Due" bill stating that I owe $8603.03 for services! For a one time visit that lasted around 10 minutes!???? I called my insurance company, and they stated that the claim has already been paid out to Quest and my amount due was $53 which I had already paid. My insurance company stated that Quest initially attempted to bill $15,000 for the blood work! When they refused that, Quest then submitted the 2nd bill for $8603.03 which my insurance again refused, stating it is not my responsibility. My insurance paid the "legit" part of the claim and denied the rest stating it wasn't the patient's responsibility to pay. My insurance offered to do a 3-way call to get this sorted out but then we were told it would be a 30-minute wait time to speak to someone at Quest. So, I later called Quest on my own to sort it out and after waiting about 40 minutes, the rude customer service rep offered me the option to pay the amount over the phone. I stated that I had spoken with my insurance, and that they told me these appeared to be bogus charges. The rep stated that the bill might have something to do with my deductible. I told the rep that Quest needed to call my insurance and sort this out and my insurance company had requested they do so. Quest stated they wouldn't do that, and my insurance would need to call them. I could see this was going nowhere fast, so I hung up the phone in frustration. I called my insurance company again and they stated my son's deductible is $250 so they have no idea where Quest would get the idea of an $8603.03 (not to mention the original $15,000) deductible. My insurance company stated they would call Quest on my behalf to sort this out. After about a week of waiting, my insurance called me and told me it had been sorted out. They stated if I received any other bills for that outrageous amount, to ignore them. Thankfully, I haven't received any further bills in that amount. But I am still receiving a $53 bill which was already paid (see above). Plus, they've also deducted two bills right out of my checking account - One for $24 and another for $2.97. I have no idea what those are, but it looks like I'll have to call my bank now and see if they can deny any auto-deductions from these shady jerks at Quest. My advice.... stay far away from Quest!

I was at the Portage North Medical Center in Ravenna Ohio. The staff at this location is exceptionally rude. The person at the desk, never looked up (I assume a volunteer) never greeted anyone. Just sat and read her book. The technician called my name and after that never she said anything either, not a hello, where we going,nothing. After that I gave her my information. She said that I didn’t have any orders. And never said a thing to me after that, so I got up and left. I don’t understand why this is such and unfriendly and rude place. Will not go here ever again, it is too frustrating and unfriendly. I wish I could give it a zero rating.

TWO HOURS WASTED!! They had 14 scheduled appointments and I was second on the standby list. The check-in kiosk stated I would probably have a 30-60 minute-wait because I was a walk-in. I looked up every time the phlebotomists opened the door to call someone and I was NEVER called. I never left the room either. After 90 minutes in the quiet waiting room, I noticed my name was removed from the TV monitor. I asked why my name had been removed. They claimed they called me twice. I spoke to Supervisor, Erica G., who was unapologetic, and she had me sign in all over again as a walk-in. Of the 4 phlebotomists they had working that morning, none of them could say they actually called me. It seems they were eager to get me off their list to lighten their client load. I waited another 30 minutes and then left. I only came here because the location at Metropolitan permanently closed. I never waited more than 20 minutes at Metropolitan Quest as a walk-in. What a horrible service at the Fredericksburg location! I DO NOT recommend Quest on Fredricksburg at all!

Stealing DATA, that’s what they do!

They say you have to make an appointment even if you are just dropping off samples. Good luck if you don’t know how to do it. However on the internet it clearly says you don’t need an appointment for drop off. Avoid these idiots at all costs

I came to the office at 8:30 amwothout a appointment and the system had only 1 non appointment before me. By 10:20 am their was still 1 people before me. When i ask , the lady only said that they don't think that they will fo theeainting list before closing. If they omly said that earlier i could have found another place that actually provide service. This is the last time they see me at any of their locations.

1 star is 1 star too many. I unfortunately experienced the same as most. It took quite a bit to eventually get through the call tree. You know, press this for that to get to another press this for that. After 5 minutes of that eventually an appointment was scheduled for 2 weeks later. On the day of my 7am appointment, I got up late and rushed to get out of the house to arrive at 7:10am. Well, as I raised out of the house I forgot my wallet and phone. I waited tried to check-in as with a lot of medical facilities, but this place wanted scans of the identification provided which was in my wallet. I waited for a receptionist or someone to observe or care that I was on the other side of the plexiglass museum counter, to no avail. Finally, I asked is there anyone here that can assist? A male came out and asked can I help you? I said, I only live 5 minutes away and I forgot my wallet. Could I still get my lab work done? Using professionally trained wisdom, discernment, and discretion he then proceeded to look at his watch and offered up a revelation. He said, well it’s already 7:15am. Saying … you could reschedule or wait as a walk in to see if there’s an opening. As I walked out, he did say “Have a good day”. I gave 1 star for that.