Quest DiagnosticsReviews of questdiagnostics.com

Spent all day fasting. Paid my previous bill. Arrived and the ride arrogant technician told me his computer says I have an outstanding bill and so he can't do my blood work. i showed him the screen shot of confirmation of payment and the email confirmation but he just said sorry can't help you. Terrible never using this place again. The technician should be sent to some kind of customer service as he is terrible at his job..

If I could give zero stars, I would. I visited the lab yesterday to specifically ask if they had experience drawing blood from a 15-month-old child. They confidently assured me that their staff was well-trained and capable. However, when we came in today, it was immediately clear that they were not prepared. The staff had no idea what they were doing. The way they handled the baby was distressing—for both the child and her mother. It was a traumatic experience for everyone involved, and after all of that, they still failed to draw any blood. This was completely unacceptable. If your team isn’t equipped to handle pediatric draws, you need to be honest about that upfront. Don’t put families through unnecessary stress and pain.

Called Quest’s main line 866-MYQUEST and wasted over 40 minutes of my life. On hold forever, finally get a rep, and before I can explain anything, they transfer me… straight into another hold queue. Over and over. This isn’t one location’s fault this is a company-wide failure. If you can’t handle calls, don’t advertise a number. Nobody should have to go through five transfers just to get an answer.

Super slow!!! They are seeing one person at a time but have 7 workers and 7 rooms in the back. Avoid this company. You would be better at the emergency room or hospital for labs

There is no human in the lobby, just a check-in terminal pad. This is unacceptable in an area where many patients do not read English, and many elderly are unfamiliar with computer gadgetry. The techs always seem stressed, and every few months, they are different (big turnover). Also, the fact that you have to *make an appointment just to drop off a specimen* like a 24 hour urine is ridiculous, that's how understaffed they are.

My tech is the spawn of s@tan! I sat there an hour while they yelled at me because they could not figure out how to enter the coding Terrifying they hold a needle in hand and use it as a tool to hurt you. My technician did not wash hands and did not follow health safety protocol for the patient such as proper handling of the needle tips, clean hands and putting the gloves on in the end only to protect themselves yet contaminate the syringe that is going into patient. Also stating personal information loudly while another patient is sitting next to me behind a curtain. This is clearly a breach of the HIPPA act. I have come to the conclusion that is is one or all of the below? 1. Quest diagnostics treats employees horrible thus the employees take it out on the patients. B. Quest is a lousy company that hires lousy employees. C. Quest simply does not care.. There is no way a person like this should ever be working in the public eye with needle in hand

My wife Kristine had an appointment for a Drug screening this morning at 10:40 AM at the Bonita Beach location 9550 Bonita Beach Rd SE Unit #107, Bonita Springs, FL 34135. My wife was refused service for the sole reason that children are not allowed inside the building. Policy is policy, I get that and no one should ever be in favor of breaking the rules. What did upset me is that the Manager at this location is a disgusting human being with no people skills whatsoever and automatically assumes that every individual who walks in to do a drug screening is guaranteed to be a dishonest person who is trying to get away with something wrong. My wife brought my 3 year old boy and 3 month old baby girl with her because I work full time, at an office, just like everyone else, and we do not have child care nor anyone available to watch the children while she goes to perform this screening to obtain a job like any other diligent contributing member of society. That manager was nasty, cold, and inconsiderate and proceeded to discriminate against my son for being incapable of sitting and waiting for a minute or two while my wife attempted to carry out her exam. What are we expected to do when we are not advised of "company policy" and the staff on-hand treats any person as if they were a criminal? Are we supposed to be OK with that and simply leave? My wife lost her job exactly 7 days prior to giving birth to my daughter and has desired nothing more but to get back into the workforce while we try to figure out child care solutions AND maintain 2 careers as everyone else in The United States of America does. How do you think hearing all this makes me feel? And I rarely feel the need to complain about anything but this is just beyond wrong. Please do something about your disorderly employees who have no respect and consideration for what could be going on behind a mom with two kids. This is simply disgusting and disrespectful. You should find another job where you are rewarded for treating others like an animals right off the bat with no pretext.

Even if an appointment is scheduled waiting times are very long. I waited for two hrs. Then the customer care is extremely poor at the Margate Florida site. The instruction for the stool samples were not given correctly and the wrong tests containers were suministre. No written instructions were provided. I had to do the test twice. This site is very poorly managed. Customer care classes are required by all personal. And the front door needs oil or needs to be properly installed. Is an accident awaiting to happen.