Quest DiagnosticsReviews of questdiagnostics.com

I haven't had a chance yet to get results and deal with billing. However, I wanted to report on the scheduling and actual blood draw experience. I had to phone in to schedule. There is no option to speak to a person. It is apparently a nation or region-wide system and you have to choose the specific facility you want to go to. You have to sit and accept or decline each one, so it takes a few minutes just to identify the right lab. Every step of the process was like that. Very, very, very long. Then it disconnected. I had to start over. When it was all said and done it took me 20 minutes to schedule a simple blood draw. No way around the call tree and the limited options it gives you. When I arrived at the lab, again, there were no people. No signage just a kiosk to sign in. They were several minutes late, and there was no greeting from the Phlebotomist. Just said my name told me where to sit and that was it. No words. She took my blood and managed to utter the words, have a nice day. Even the blood draw was the slowest I have ever experienced. This was because the Phlebotomist had to enter all of my information into the system. I had entered information and scanned my cards at check in, but once I was in the room, she had to enter it into the system?? I saw no other human beings. I don't want to ever go back. Scheduling was The Most Frustrating experience imaginable and the in person experience was....isolating.

I was sent here by my doctor for a full Functional Panel, which was 7 tubes of blood work. The tech did not verify my name with the labels placed on my samples, not sure who ended up with my blood test results, and I was billed over $2000 for this draw. The lab manager contacted me to inform me of this error after my physician reached out about the lab results coming back wonky, they promised a full re-draw at no cost to me. Then they billed me AGAIN for another $2600 and threatened to send me to collections! Luckily my physician was able to step in and have her Quest Rep clear it up, but this should never happen with anyone's blood! The waiting room was filthy, you have to use an electronic kiosk to "check in" and then waiting around when you've been fasting for the day is just terrible customer service. I spent 6 hours talking with Quest Customer Service Representatives who were not understanding, helpful or able to do anything meaningful in light of the lab tech's blatant mishandling of my blood .. they actually demanded I just pay thousands more! What a terrible way to treat a patient you already wronged! This place is absolutely terrible. I only use Access Labs from now on, they get results back in 24 hours - their prices are reasonable and they have awesome customer service and support! Never go to Quest, ask your ordering physician to send you anywhere else but here. I would give zero stars if possible. Just terrible.

The bed side manner of the staff is lacking. They have no compassionate interactions with the clients that I observed. There is no way to speak to anyone if you have a question because there is no human in the reception area. The human staff you do interact with are cold.

My blood specimens have been sitting in The lab for 4 days. No results. Not acceptable.

On line 45minutes, totally unacceptable. No one took my call so I hung up.

Do not purchase tests from them they consider them low priority and delay testing your sample

Karlolina at the Roseville north sunrise center was amazing. It’s extremely hard to find my veins and she did such an amazing job. First poke! That never happens. She deserves a raise. So friendly and made the experience very comfortable.

I was finally called in for blood to be drawn, at Quest Diagnostics in Lake Mary Florida, after a 15 min wait beyond my appointed time. I was in severe pain from withholding urination as their only bathroom had been occupied. The Phlebotomy Technician said to me she is not waiting for me to urinate and so I am being removed from the schedule. Never encountered anything like this in my 70 years.