Quest DiagnosticsReviews of questdiagnostics.com

Quest is not about the patient. I had a lab faxed over to the Natomas facility. I could not call the facility to see if they received it. NO PERSON to Answer a question! Phone prompts only. 2 weeks to even get an appt. This company monopoly allows this kind of treatment. They make more money if they force you to make an appt. The person that took my blood was rude as well as she obviously didn’t like having to look in the database to find my lab work order. She was rude and had some kind of power trip. I will just pay outta pocket and go somewhere else. Also no human available or friendly even to help with the kiosk. Not about the consumer AT ALL!

This facility is the definition of efficiency at the cost of humanity. If you are technologically impaired, need help checking in, or have questions of any type, you're out of luck. There is literally no one there to help you. The waiting area consists of a dozen or so chairs and two check-in tablets. By their "I don't care" attitude, it's plainly obvious to see that the phlebotomists working there are overworked, understaffed, and ignored by whoever runs the place. The management has pushed them to the point where they no longer see patients as people so much as veins to have needles inserted into and moved on as quickly as possible. If I had a choice to go somewhere else, I would happily allow whomever owns the Jefferson branch of Quest Diagnostics to go permanently out of business

Truly horrendous web experience. If I had to pick for a healthcare provider it would not be this garbage place. Making appointments should be easy, right? Nope, not on their platform. Save your time and money and go elsewhere. DO NOT Choose quest diagnostics.

I had my appointment 3 weeks ago. Still waiting for my results. But they were able to process my credit card immediately.

Recently went Ashtabula location. Had a 915am appointment. Easy check in at Kiosk. I was taken back early. Vivian was my tech. She was charming, only stuck me one time, and I am not easy. Great experience!

Paid for a few tests online and scheduled appointment. When i got there, no records of the tests to be done at all. Impossible to get anyone on the phone to get a refund. THIS MAY NOT BE A FULL ON FRAUD, BUT WHAT DO YOU CALL A COMPANY THAT TAKES YOUR MONEY AND RUNS OFF WITH IT?

I had an appointment at 12:00 which I scheduled several days in advance and arrived at Quest at 11:55 and waited in the waiting room. I had already check in for my appointment. I saw I was next on the board. Another person was called in who was not listed on the board, then another person called. I told the phlebotomist that I was next on the board and she stated, "I see that you are here." Then three more people were called in whose name were not on the board. I pick this Quest because when my appointments are scheduled in advance, I never wait long. When I inquired about the incident I was gaslighted. It was obvious to me that for some reason they were taking walk-ins ahead of scheduled customers.

Quest is a dystopian nightmare. Their voice recognition system just doesn’t work. Changing appointments is difficult on line. I really think that they are endangering patients health with these brittle unresponsive systems. I’m sure it’s profitable but it’s a horrible experience using thrm