Quest DiagnosticsReviews of questdiagnostics.com

Had blood drawn in October 2024, I am a type 1 diabetic so this is a quarterly procedure. They demanded a credit card for payment for the test, this was new as I would usually get a bill and pay it immediately. So I gave the credit card information, I was charged on November 4th 2024, today November 14th 2024 I get an email from quest telling me I have 5 days to pay, no bill, no amount, no codes, so I log onto quest patient portal and go to billing, they want the bill number, I don’t have a bill number I’m responding to an email. I call Quest wait on the phone for 1 hour and 10 minutes only to get switched to a recording that the office is closed call back when it is convenient and during office hours. Well I’m never calling back, and I’m switching insurance in 2025 so I will never do business with Quest again, and they can send the bill to collections because it doesn’t show up on your credit report, so what are they going to do? Put my blood back 😁 they have gotten so bad in the last 18 months I can’t in good conscience go back, save yourself a headache if you can go somewhere else please do

Shoddy system of appointments! I had an appointment rescheduled at the Quest kiosk at 268 Third Avenue, NYC for the same day an hour later. When I returned at the rescheduled time I found that my QR code for the original time had not been updated to the rescheduled time. However, my name was up on the TV monitor with the correct rescheduled time. However, I realized that without the QR confirmation they would have no way of knowing I'd arrived. I attempted to explain to the phlebotomist in the first booth and he basically just shooed me away and said I could be a walk-in and wait. (This was a fasting blood and I was already faint.) I walked away in tears. If there are errors in the system, shouldn't staff be trained to know that they should pay attention to the person.

Quest Diagnostics Add a photo Quest Diagnostics 2.8 (58) Medical laboratory in Albuquerque, New MexicoOpen Overview Reviews Photos By owner About Google review summary 5 4 3 2 1 2.8 (58) Reviews All rude8 phlebotomist7 insurance5 phone5 +6 Sort by Most relevant Newest Highest Lowest Cyndi Yelton Local Guide·16 reviews After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my … More Hannah Belcher Local Guide·14 reviews·2 photos a month ago Same as the other location. No way to talk to anyone and all their Information is wrong. If you need to fax and order to this location the fax is 505.355.6986. The woman at the other location gave me a card to reschedule with this locations … More Photo 1 in review by Hannah Belcher R R Local Guide·39 reviews·5 photos 2 months ago The monitor says zero patients being served. We checked in for appointment 25 minutes ahead of time scheduled time. They get people walk-in faster. So just walk in don't make an appointment. While lobby has a room full of people who check in early for their appointments. Emily S 1 review a month ago You’re not able to speak to a human connected to this company when making your appointment. I made my appointment via automated phone system, checked in and waited for my appointment but was then turned away because the test had not been … More Cyndi Yelton Local Guide·16 reviews just now New After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my credit card for $352 for the vitamin d blood test I declined. I called Blue Cross Blue shield and they informed me that yes vitamin d lab work is covered and that the technician lied to me. I have sent quest two written complaints concerning the technician's behavior, but quest has not responded. They have sent me a bill. I am going to treat the bill the same way quest treated my complaint.

Lynell, the phlebotomist was kind, thoughtful, and concerned regarding my health and safety privy and akin to administering laboratory blood-work upon drawing eight samples prescribed from my doctors. Moreover, she withdrew said samples in a steadfast fashion (within 1 minute). Consequently, I was elated with her ability and her medical knowledge. Duly, she bandaged me up and am very happy with said procedure. Alas, the results were compiled and organized within a day's notice. Hence, I am extremely content with her efficiency to detail and, quite naturally, her dedication to her work ethic and labor. Lastly, I wish her continued success!

They didn't have the decency to tell me that the MMR titers I was looking for, they had already done years ago so instead I had to pay $431 to get them done instead of them saying that I already had them done. Done with it .

poor customer service/relations ... went to WPB/33411 location at 8136 Okeechobee Blvd, was a walk-in and signed-in ... understood there would be a wait and my name was on the "stand-by" list ... when I was the next person on the list to be called in, my name disappeared from the list so I thought I was next ... 40 minutes later, I asked an employee that was calling people in ... she said she would check but never returned after 30 more minutes ... then I asked another person and they said they deleted the list because they had too many appointments and that they came out and told the everyone, but that was a lie, nobody came out and said that ... I explained that I had waited over 2 hours and needed to know something since I was going to work afterwards and she responded rudely to "go to work then" ... so I left and went over to LabCorp ... they had me out in 25 minutes without an appointment ... guess I know where I'm going next time.

Allow at least an hour if you have an appointment booked. No one answers phone. No messages set up. Doors closed. Unhelpful people. Horrible

Maria @ the 3037 Lakeside Hills Blvd site was such a perfect pleasure to be attended by. Although I had to wait longer because Previous staff called out my name incorrectly..I suggest, Maybe next time use the last name or ask Maria to assist with the pronunciation of certain names..Because when she called me I clearly understood it was my turn ..Thanks again Maria..