Excellent
739 reviews
SelfDecodeComprehensive - Actionable - Personalized -Easy to Use - Backed By Science
SelfDecode (selfdecode.com) has 739 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
739 approved reviews, newest moderated first
BreaksConsensus
Posted
No complaints. Customer service is responsive. Company looks to really want to help people in their DNA journey. Good stuff.
Response from SelfDecode· Jul 17, 2022
Thank you for your review! It absolutely makes our day to hear that you've found our customer support team helpful. Wishing you continued good health!
Darren H.
Posted
The guys at Self Decode have been fantastic in reshipping a test kit for me which went astray during return shipping. They attended to the problem without fuss and promptly resent a replacement kit. They have been fantastic to deal with to this point.
Response from SelfDecode· Jul 17, 2022
Hi Darren! We're so glad to hear that you have been finding our customer support team helpful. We are happy to assist you every step of the way! Thank you for your review. :)
a D.
Posted
positive experience, i love details and underlying data behind the result, selfdecode has a lot of interesting details to dig into and links in the report, it is impressive, customer service also responded my questions promptly. Recommended to my friends.
Response from SelfDecode· Jul 17, 2022
Hi! Thank you very much for your review, and for spreading the word about SelfDecode. Our goal is to provide our customers with the tools they need to improve their health, so we're excited to hear that you've been able to use the personalized recommendations to get such great results. We hope you stayed tuned for many more Health Reports and insights.
P-mac
Posted
Love it! Such a great tool for those who are truly interested in their health, especially for data geeks :)
Response from SelfDecode· Jul 16, 2022
Thanks for your review! At SelfDecode, it's our goal to provide all of our customers (especially the data geeks!) with the information they can use to improve their health and live a healthier life. :)
Patricia T.
Posted
I've been a customer of SelfDecode for about a year now. I'm absolutely amazed at how much the site has evolved! I've learned so much helpful information to improve my health right now and prevent future health issues. Their customer support team is top-notch and always quickly resolves any issues that have come up. I feel like they really listen, which is rare these days!
Response from SelfDecode· Jul 15, 2022
Hi Patricia! Thanks so much for your review. :) It's our goal to provide our customers with the information they can use to improve their health and live a healthier life, so we're really glad to hear that you've benefited from SelfDecode in this way. We have many more exciting updates and new reports coming. We're even going to be adding ancestry info to the site, soon. Thanks again for your review, Patricia! :)
Lynn
Posted
SelfDecode's customer support team has always been quick to respond to my questions. They're friendly and helpful. I love the new reports and check my account frequently to see what's been added. There's always something new!
Response from SelfDecode· Jul 15, 2022
Hi Lynn, thanks so much for your review! We're really glad to hear that you're enjoying SelfDecode. Our team has been hard at work releasing new updates and features, and we have plenty more to come, so we hope you continue to check back often. Thanks again for your review, Lynn!
Steve
Posted
Changed the TOS midyear then applies the new TOS to your old TOS agreement. I never agreed to the new TOS. They breached our TOS agreement. Go to wayback machine if you've gotten conned by them saying they do not give refunds. If they breach the TOS they're obligated by law to issue your refund. "Hi Steve, I hope this response finds you well. I want to reach out and personally apologize for any confusion surrounding our refund policy. I can definitely understand how frustrating that might have been for you to feel like we weren't honoring the original Terms of Service (TOS) you agreed to. We are committed to treating our customers with fairness and integrity, so we take your concern seriously. I've thoroughly looked into the TOS that you agreed to, which you sent to us via email, and you are absolutely correct that we've changed the wording of our TOS. However, we have not changed the actual Terms; we've only edited them to make them more clear. We have not breached the TOS that you agreed to in any way." Actually you have. The language used in the TOS that I agreed to says nothing about auto-renewals not being refunded and cancelations within 30 days and even honoring cancelations after 30 days at a pro-rated rate. You did not contact me to agree to the new terms. Totally scummy and untrustworthy. Lord only knows who they sell all your DNA to.
Response from SelfDecode· Jul 15, 2022
Hi Steve, I hope this response finds you well. I want to reach out and personally apologize for any confusion surrounding our refund policy. I can definitely understand how frustrating that might have been for you to feel like we weren't honoring the original Terms of Service (TOS) you agreed to. We are committed to treating our customers with fairness and integrity, so we take your concern seriously. I've thoroughly looked into the TOS that you agreed to, which you sent to us via email, and you are absolutely correct that we've changed the wording of our TOS. However, we have not changed the actual Terms; we've only edited them to make them more clear. We have not breached the TOS that you agreed to in any way. Because we want everyone to be happy with their purchase, we offer a generous 30-day moneyback guarantee on initial sign-ups, and our customer support team reviews any refund requests thoroughly to make sure we're being fair to our customers. The TOS that you agreed to clearly state that we cannot issue refunds if a customer has already uploaded their genome file and accessed the site. Of course, we review every case to make sure we're being fair. Please know that we value your review and opinion. We remain committed to providing our customers with a great experience, including great customer support and the most accurate, actionable DNA reports on the market. We want to help everyone improve their health and live better. We're the only company providing personalized recommendations for improving your health based on your genes. If you have any additional concerns about our policies or your account, we hope you reach out to our support team. We look forward to chatting soon.
Kari L.
Posted
Self Decode is amazing! Is much information for myself and to pass on to clients!
Response from SelfDecode· Jul 14, 2022
Thanks so much for your review, Kari! We're really glad to hear that you're finding plenty of information to use for yourself and your clients. :)
