ThinOpticsReviews of thinoptics.com

This company has terrible customer service. Can't contact by phone, only email. I received two pairs as a gift but did register them with the company per the packaging. When both broke, I sent in a request under my lifetime warranty. They did reply back saying they had no record. I sent them back a copy of the email I received from dlancaster @ thinoptics.com showing that I had registered, along with a picture of the glasses and the package showing a lifetime warranty. After many email requests, all there is is crickets. I think this company should be investigated by States Attorneys General and an enterprising attorney could make a fortune in attorney fees and make them honor their now worthless warranty. One nice thing about this is that I do training to hundreds if not a few thousand people every year. I use them as an example of horrendously poor customer service. Do not buy from this company. It's a marketing scam.

Although they have a practical product, the nose bridge breaks after a while. This was solved by the lifetime warranty they offered when I first bought the glasses. However, they do not honor the warranty any longer, which I don´t understand and they could be the object of a civil suit because it is OK if they want to change their policies for the new clients, but for those that bought under the presumption of lifetime warranty, they should honor the agreement. One can go to All Express and buy the lenses for 4.08, but the point is that thinOptics is using fake advertising. Best Regards Carlos Carles

I have been using thinoptics Glasses for the past two years. I must say the products are of good quality and are very handy to carry with you. They offer light and compact design fits to have your glasses in wallets, keychain,cases and one of my favourites on your mobile phone, its really useful as it ensures you always have the glasses available when required.

How disappointed I was when my glasses broke in two!

It’s the best invention l used it all the time. However they change the pocket at the back of the phones which scratches very easily so you have to order a new pair. In the past l ordered at least 7-8 pairs. I found an old pocket and stick it at the back of my phone not a scratch for months. Dear users, Try to find your old pockets. Shame the company chose to profit rather than improve their great invention.

I ordered a pair of readers to give as a gift & the tracking info showed it was delivered but I never received the package. When I contacted the shipping company they said to contact the company I ordered from. I called Thin Optics & Ann was kind & helpful. Please thank her.

Both Ann and Angel are excellent custome service reps. They listened, and went into action to solve my issues with pleasnt personalities, and professional attitudes. I wanted to purchase flash card cases because I needed to secure my thin optics glasses and really needed sturdy cases, Angel got right to it and made the day. In addition I need to replace a broken pair and Ann did a stellar job of getting that done as well. I love your product! I have at least 8 pair stashed on my bicycle, motor scooter, golf cart, automobile, gym bag and around the house!

first off this is the first pair of thim optics that i have. i purchased the computer glasses and was trying to adjust them and i snapped them in half. totally my fault. i contacted thin optics and within two minutes the young sending me a complete free pair. i do like them and the thinness is great for carrying. thanks again