Crystal H.
Posted
Order Error
I'm usually very happy with my orders, but this time, something went askew when trying to change my recurring order. I thought I had canceled it and created a new one (because I was unable to modify it), and that was fine, but then a few days later I was charged again for an order that I did not create and did not receive any notification for before being charged.
Response from WellBefore· Nov 21, 2022
Thank you for your feedback Crystal! We're sorry to hear of the trouble experienced. Please rest assured our platform always sends automatic email confirmations on subscription orders and generated orders. Rest assured you can always contact our team for assistance, and to help you on this case, please stay tuned! We would be more than happy to make your experience a bit better. Stay safe.