Donna S.
Posted
Don't buy these masks
Bought N95 masks that bruised my face after wearing one severals hours on an airplane. I contact WellBefore about returning the other 9, but apparently, I missed the two deadline for returns. Most companies have a 30 day window so this came as an unwelcome surprise.
Response from WellBefore· Nov 17, 2022
Hi Donna, thank you for your honest comments and we're sorry to know you had these issues with our products. We are constantly open to receive our customers' discomforts and happy to provide assistance the best we can as long as orders within the 14 calendar days upon delivery. We understand other companies may have more or less timeframes, and that varies among each other, depending in their own internal processes, but with that aside, we are sorry this timeframe was not of help after receiving a notification of discomfort 31 calendar days upon delivery. We are constantly working in improving our processes and policies, so please be patient with us while we are growing and improving to provide better experiences in the future. For now, and understanding your decision, we honestly wish you the very best and to stay safe. We expect to see you again in the future. We will be more than happy to assist.