WorkfrontReviews of workfront.com

Does most of what we want, and is constantly adding features that are useful. Looking forward to more resource planning capabilities.

Focus seems to be more around pretty features than core capabilities. The promised ability to have group-specific statuses was poorly implemented, to the point that most customers cannot use it. The ability to recover projects, tasks and issues is welcome, but limiting its use to administrators fails to address the requirement. Likewise, not being able to recover documents is a significant miss. The inability to collaborate across Workfront environments is probably the most frustrating.

I believe Workfront has a lot more room to grow and meet customer needs better. Its a great tool, but very limited in its open and flexible to complicate user platform, resulting in users opting to use simpler tools such as exporting to Excel or other user friendly tools. I've heard from our users that Workfront takes a lot of time from their work. With incomplete data this becomes a challange, when reporting to executives using the tool. Users are not for spending too much time in workfront. Our project managers are hands on, managing a cross from large 4-8 month long projects to quick 6-15 hours projects/tasks for some on going clients on a daily bases. Workfront has done a great job at helping tracking/managing these projects, its the one time a PM asks for something in workfront that Excel can do easily and workfront support does not have a solution, that I believe we loose tracksion in employee buy-in. I know part of the issues might be our need to setting processes for all our locations to use and ensuring that workfront is integrated in these processes. Right now workfrotn is an extra tool to use and the more we encourage workfront use the more its becoming a policing tool. I enjoy working in Workfront and wish we could do more with it as an organization. I enjoy the webinars too and they are very helpful in understanding how other organizations use Workfront and the challanges they face.

Very user-friendly!

Workfront is a great tool. They are constantly trying to improve the tool, they value customer feedback, and provide a lot of resources to help you and your company. There are two reasons I didn't give 5 stars. 1) The price. It does do a lot of stuff, but that is a really hard sell when I'm trying to expand the tool, especially to smaller business units. 2) There are a few miscommunication issues that seem to happen between the product team that shares info with the clients and the behind-the-scenes people implementing changes. I think that process needs to be fixed a little.

Workfront solution was the only solution for our business purposes. Never short on help whether tapping into the Global Community or using Workfront Help. Product interface is easy and friendly. A++

Reporting Capabilities are not robust enough to cross multiple database tables. System would benefit from 3rd level projects.

I think overall Workfront is the best tool for project management on the market. It does need some improvement in areas like resource management but I'm confident that these issues are being worked on and addressed. Customer service and support is great.