WorkfrontReviews of workfront.com

So far workfront has meet my expectations but not exceeded them.

We've been users for almost 3 years now. We use 2% functionality if we're lucky. We're in a position to renew our contract or not. With our current usage and the costs involved, it does not make sense for us to continue to use WF. I understand WF has tutorials. But I feel a customer advocate that works with us to aleviate pressure points is needed. At this point we do not seek out help, cause we don't know full capabilities. Recommendation: - Create a entry level package that is feasible to those only using a small portion of the software. - Collect a list of problem/requirements from our team. Create reoccuring training sessions and work with us until each deptarment is utilizing WF. Jordan

paradigm: waterfall. incapable of representing or managing uncertainty. gives no one any insight into my work. implementation: awkward, slow, buggy, frustrating. data entry that should be trivial is incredibly difficult. never ever refresh a report during a meeting unless you need a 10 minute intermission. Excel would be far superior.

Prompt responses. Issues still in process to fix. Thanks! Alicia

Honestly I have high hopes for WorkFront. I really want them to be successful. But they need to seriously consider what each market segment really needs. For an IT shop, this turned out to be the worst web application; ever! I think the title explains it all. The web application is extremely slow. Creating and navigating through a ticket was extremely slow. Never was able to get the reports that an IT shop needs. Even though support has slightly improved over the years, there is still much to be desired. Lets start with ownership of the support case with better ability to reach out to other support teams for immediate assistance would be extremely helpful. We still have several huge issues that WorkFront thinks is resolved; which is not. Ended up switching to ZenDesk. Its not perfect by any means; but it is much quicker and better reporting.

I like the combination of project management and social interaction. Sometimes there have been issues which has taken some time to investigate, but these have eventually been resolved.

The Tool works very well!

Recommend this product for everyone