WorkfrontReviews of workfront.com

Solid Platform and Great Support Workfront has most of the tools that we need and gives us the flexibility to make adjustments within our build as needed.

There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.

For the most part, Workfront is pretty easy to use. It works well for waterfall projects. Customization is highly flexible (almost TOO customizable)! The reason I gave it 3 stars vs higher marks is due to the limited agile functionality. We are having trouble adapting teams who are used to JIRA to now use Workfront. It's a constant challenge as JIRA users want some of the same function in WF and it's just not there yet. Overall though, Workfront has aided our move from a manual proofing process (sending big PDFs through email) and has helped streamline our intake greatly. Their support & help services are stellar. Lots of training available--be ready to become an SME if you adopt!

UI is a struggle for new users. The tool is designed for project managers, people who understand or who have had formal training in project management. The deal is, the majority of users aren't. They need a simplified version way to manage work, build out timelines, quickly update add remove tasks without have to thing about predecessors or task dependencies, etc.

I have used WF since Dec 2017 and for the most part it works well. It is good when it comes to creating timelines for individual projects but cannot support when building a campaign which includes up to 50 projects. Whereas Excel allows you to build one big campaign with smaller projects below it with key dates rather than detailed tasks, WF doesn't seem to accommodate this. This makes it very hard for the account teams when sharing with the client. WF is not the most visual tool so people tend to avoid exporting timelines to share with the client as it is not visually appealing. The new layout from WF has received mixed feedback with things jumping around on the screen so that does worry me as the old layout didn't present any issues. It has some good reports which I think is good for tracking!

We're the marketing department of a small to mid-sized software company but never feel that way in working with Workfront. Everyone is responsive and helpful. We succeed together!

I am still learning the system. I would probably give it 5 stars if I felt very confident in using it.

The software is user friendly for the most part. Some of the advanced reporting is difficult and there isn't a lot of documentation to help navigate through issues.