WorkfrontReviews of workfront.com

Workfront has been an incredible software that has completely transformed the way work. It is a way to keep all work in one job keeping all abreast of the project. Our timelines have become more efficient and seamless due to the software capabilities. The win for us was the reporting functionality. If you have not looked at Workfront, make the time.

Value To Believe In: Workfront is a flexible project management and workflow management software. The value delivered is conveyed by the software but transferred from the core values instilled by the company. Workfront believes strongly in their core values, which is apparent when you work with their staff. They embody the values in which the company is founded. They are committed to ensuring all their customers get extreme value from their product. They believe in what they're doing and because of that, they deliver an exception product and experience.

Workfront has greatly improved the communication and documentation surrounding our marketing project requests. All communication and iterations of creative are captured within the project. Onboarding our internal team and external collaborators has been fairly easy and painless. Support is timely and knowledgeable when issues come up. There are community forums to discuss issues and stress points with other Workfront users and a forum to suggest future features to make the system work better for your needs.

It may be because of the small size of our company, or because we rolled this product out prematurely, but adoption has been very challenging since we had initially rolled the tool out to the marketing organization over 2 years ago. At this point, Corporate Marketing is the only group that is fully using it, and we are 11 people. For other groups, like data management, the request queue is offering a great solution for funneling all requests company wide into one place, so that workers can prioritize and run reports to see the volume and severity of requests. Since this tool is so robust, I feel like it would work really well for a very large company. But for a smaller, rapidly expanding company like mine, we realize that we needed to have processes nailed down before we brought everyone into the tool.

We have been using Workfront (WF) for almost a year now. The transition from our previous platform was intense (3 months), but we were guided along the way by a great implementation staff. Once we launched, our client base (all internal staff here and abroad), have let us know how much they love the platform. It has made project intake, approval review and communication so much easier for them (and us). WF support has generally been very responsive (with a few hiccups--delays in response). Overall, it has been very satisfactory with support issues being resolved. WF sends updates and announcements frequently this has been very helpful in anticipating potential new features or issues as they are constantly improving the software. They have had some updates lately that seem to "break" a few items, but they generally smooth out. The learning and training modules offered by WF are very good, easy to use and in relatively short durations. As an admin, I can assign different people lessons that I feel will benefit them and track their progress. One thing I would request is "If it ain't broke, don't fix it," approach. One of the BETA features almost no one I know cares for the look (it's a very big change from the My Work format). WF does have an IDEA site where users can post new feature requests or comment on things that do and don't work. It appears they do listen, which is heartening. Overall, I am pleased with the platform and the results we are getting. We're only using the tip of the iceberg in relation to all the capabilities offered. Going into our second year, I look forward to learning more.

Workfront has greatly improved our Creative process and provided a single "operational system of record" for our team. It's reporting functionality has also allowed us to show the value we provide through hard data and easy to understand dashboards and charts. It has truly enabled us to "master our work".

Workfront has been an excellent vendor and partner for us. We were a small company (now mid-sized) when we implemented and we have been able to scale Workfront concurrently. The product team is responsive and any issues we have had have reported have been fixed in subsequent releases. Workfront truly listens to its user community and is always improving their offering.

I have been a daily, nearly constant user of Workfront for a year and a half. As a project manager, I have found it to be an invaluable tool. I like that it is a web app so that it is easy to share with my team - no apps to download or install. For team members who just need to see and track their tasks, it is easy to learn, yet it has the rich functionality that I need to build sophisticated project schedules with complex work breakdown structures and dependencies. Some of my team members are vendors outside of my company, and yet they can participate as full partners in my Workfront projects. The reporting engine is powerful and flexible. And once I learned how to use the built-in coding language to manipulate filters, views, and groups, I've been able to create just about any kind of report I need. While I like the product, it is not perfect. It is, after all, a browser app, which means that the UI is a little clunky and not as smooth to the touch as a native desktop app. For example, it has a drag-n-drop feature to move tasks around, but you really have to finesse the mouse to get the task to land where you want it. The way it calculates the "Condition" of a project can be obtuse. I have spent hours combing through every task in a project to try to find the one thing out of place that is causing the project to be "At Risk" when I know perfectly well it is "On Target". I am often frustrated by the lack of an "undo" when I make a mistake. For example, I wanted to delete a single task but accidentally deleted an entire section of a project. When I realized my mistake, I had no way to recover the data, nor does Workfront version the project so that I could go back to an earlier version. Luckily one of my team members had exported the project into a spreadsheet just the day before, and I was able to use his spreadsheet to re-enter the lost data. I would also love a mass edit (find-and-replace) feature. Despite these deficiencies, Workfront beats any other tool I have tried to use for managing projects and collaborating with my project teams.