S W.
Posted
FRAUDS
These chews did nothing for my dog, so I requested to cancel my subscription multiple times. They wouldn't honor my request, and it seems they are also trying to weasel out of their claimed "satisfaction guarantee." They also lied and told me that if I didn't want the shipment they were sending me, that I could simply refuse the package (I work, like a normal adult), or take it to the post office and request a return to sender. They shipped the package with "BetterTrucks," so RTS was not an option. Now they're telling me that they can't take back delivered edible products because they can't guarantee the freshness of a package that's unopened, containing sealed product, that they shipped me 4 days ago. Wuffes, if you can't guarantee freshness under those circumstances, that sounds like a quality control problem, and it shouldn't be my problem. Do the right thing and give me my money back. All of it.
Response from Wuffes· Jun 12, 2025
We're sorry to hear about your experience! Our 90-day guarantee applies after consistent daily use. For unopened packages, you can refuse delivery or return to sender. If shipped via BetterTrucks or Pandion, contact us for help with next steps and to provide more information. We're here to make things right! 💚Alejandra at Wuffes


