ComcastReviews of xfinitymobile.com

I've been a customer for 20 plus years and have had a horrible experience trying to close out my account with them. They Keep billing me , I call and complain, they put money back into my account then turn around and bill me again, this has went on sone April 2026. It does no good to call , they only say sorry and put money back in my account and the next day take it out. I've explained numerous times to numerous xfinity agents to stop taking money out I don't have an account with them. But I get an email each month saying I owe for that month. At this point it's harassment. Now they sent to collections, after I called my bank and told them to stop allowing xfinity to take from my account. I just don't know where to turn

Let me add my review to the legion of review that prove out the old adage "want to end the drug problem in America, make them legal, sell them through Comcast customer service." I recently had the chance to switch off their unreliable internet for fiber and couldn't switch fast enough. When they asked why, uptime and customer service were the two reasons I listed. I was then made to suffer through a 10 minute script. I couldn't get the poor fellow to stop. And now, three weeks later, a notice from a collection agency that I have to return a cable box or they will attack my credit rating. Only thing, I never had cable. Serious competitor for worst company of all time. Wish I could give fewer stars.

Subject: ABSOLUTE NIGHTMARE: 17 Calls, Hours Wasted, and Xfinity Still Hasn't Processed My Returned iPhone 18 Pro Max Post Body: I am posting here because Xfinity Mobile's customer service has proven to be an absolute disaster of incompetence, empty promises, and endless runarounds. I am currently 17 calls deep into this nightmare. Every single agent I speak with gives me conflicting information, promises a callback or resolution that never happens, and kicks the can down the road. Hours of my time have been completely wasted. The Issue: Unwanted Upgrade & Ghosted Return 1. Unauthorized / Rejected Upgrade: Xfinity processed an unwanted upgrade to an iPhone 18 Pro Max on my account. 2. Device Returned & Delivered: I rejected the device and immediately shipped it back to Xfinity’s returns processing facility (CTDI in Mount Juliet, TN). 3. Proof of Delivery: Carrier: FedEx 2Day Tracking Number: ⁠877427282462⁠ Delivery Date: Monday, September 21, 2026 at 9:47 AM (Signed for and delivered). Despite FedEx confirming that Xfinity's warehouse received and signed for this returned phone weeks ago, Xfinity has completely failed to update my account. My line is still saddled with an unwanted device payment plan and charges for a phone I do not possess and explicitly rejected. 17 Calls of Pure Incompetence: Reps repeatedly tell me "it will update in 24–48 hours." It never does. Reps claim they are "escalating to Tier 2/Leadership." Nothing happens. I have provided the FedEx tracking number 17 separate times, yet nobody seems capable of cross-referencing warehouse inventory to close out the return. Demanded Resolution: I am publicly demanding that a Digital Care Supervisor / Executive Escalations Representative intervene immediately to fix this total administrative failure: 1. Manually clear the iPhone 18 Pro Max device installment agreement from my account using FedEx tracking ⁠877427282462⁠. 2. Refund any erroneous fees, device charges, or taxes tied to this return. 3. Provide written confirmation via Modmail/Email that my account balance is $0 for this device. If this is not resolved immediately through this forum, my next step is filing formal complaints with the FCC, BBB, and my State Attorney General's Consumer Protection Division. Send me a Modmail invitation so I can provide my account details. Let's see if anyone at Xfinity actually knows how to solve a problem.

Don't do it! You literally get what you pay for! Every single month, not exaggerating, I have to call these people and argue with them to take my money and pay my bill for my services! Every single month. I am done. I will pay double the amount for my cell phone. Because you get what you pay for after all! That is absolutely true in this case. Anytime you call them, somebody who doesn't speak English and sounds like they're in India answers the phone and cannot help you so they transfer you to another worker without telling you. They offer now mobile services but you can't call them they tell you to go in their app to do that. You go in the app, it doesn't work. You go on the website, it doesn't show up. I have never had such a problem paying my bills before until I started with this company. And I am done! You won't take my money? I'll take it elsewhere. Simple as that. I would not suggest this company to my worst enemy. I had them over a year now thinking maybe cuz its a newer service? Nope! Issues are getting worse. Couldn't pay me to keep this service. I will pay double now. Screw that and Xfinity!

In my opinion, Xfinity cell customer service is just about as bad as I’ve seen. They will try to upsell you into a promotional, and tell you there’s no extra fees and no contract extension. Then when you get the bill, you find out all the lies that they told you in order to get credit for the sale Constantly dealing with dropped calls, call failed, and phones will go straight to voicemail without even ringing, even though you’re in a good cellular coverage area! Now telling me that I need upgrade to the sixth generation towers from the fourth generation and that should solve my problems with no cost. ONCE AGAIN, BALD FACE LIE, THERE IS SUBSTANTIAL EXTRA COST!!

Its a garbage service. Never had data connection problems with T mobile. Added 3 hrs to cross country trek because their towers aren't powerful enough connection on the highway? GTFOH. Stick with a phone company. Apparently the cable company doesn't know what its doing.

Xfinity mobile is the biggest rip off and they are all are a bunch of scamming fast talking hustlers. They will lie and tell you Xfinity mobile service is free and part of the bundle. Then when you get your bill you have unauthorized charges and they have a whole new hustle they put on you. I received a free phone line with my Internet service. I didn't even want or need another line but being it was free I accepted it. They sent me a phone and billed $8 a month which was fine. I pay my bill automatically every month they take it out of my bank. I looked my online account this month and noticed they took $140 out of my account. Then when I called to dispute the charge they said that the disconnected my free service a year ago and then took out the remaining amount owed on the phone. Mind you the phone is the cheapest version a of Samsung on the market and they already charged me $8.00 a month for a year! One guy I spoke to said they would refund my money in 5-7 business days. Then he transferred me to another guy who said they would NOT refund my money after 2 hrs on the phone being jerked around!! Xfinity mobile is the WORST and customer service royally sucks!!

Total contradictionWhy offer free cell phone service for a year if the cell phone service sucks. After a year, they’re just gonna get a better service and you just gave them free service for nothing.It makes no sense, but they don’t care because they’re taking advantage of people with low income. It doesn’t matter to them.