ComcastReviews of xfinitymobile.com

Hello. I have had At&T for about 20 years and the service has been good, just a little expensive. Sooooo I thought i would go to xfinity seeing it was half the price. Well the good vibes lasted maybe 3 days. Could not get service to save my live. I tried for hours to get a signal. That was what broke the camels back. Switched back to At&T and haven't been happier. To be honest i have had other phone compaines, but this is the worst service i have ever had. Please don't use Them...............

WARNING! DO NOT GET XFINITY! They will waste your time, steal your money, and WILL NOT DELIVER! I have been with them for over a year but recently the last few months I have been paying for camera security, internet (1000Mbs) and cell phone from Xfinity Mobile. The internet has remained under 200Mbs for over two months. I have screenshots of speed tests and phone calls recorded of every time I have spoken with a Comcast agent. I paid my phone off as well because my screen cracked and apparently on of their agents had canceled the insurance for some reason! So I can't repair my phone and was forced to upgrade. When I tried to upgrade, after waiting 2 hours in the store an error message popped up that no one had any idea what it was and how to fix. So I left and called the company to see if I could upgrade through the phone. Same issue. Finally I decided to add a new line just so that I can have a working phone since they couldn't figure out why they were getting an error message. I was able to put in the order for the new phone because apparently they couldn't sell me the Note 20 or Galaxy S20s for whatever reason. (I have a Galaxy S10+ with a broken phone screen which I can't see out of. Basically unusable). I was forced to order the Galaxy Samsung Galaxy S21. I ended up going with the Ultra version of the phone. So the order is in and I am supposed to receive it today. That didn't happen. Apparently the apartment number wasn't included so the package was undelivered! I called FedEx and they said that Comcast has restrictions on the package so that I can't update the apartment number or pick it up from a facility so I have to call the sender, Comcast. I call Comcast and after hours of transferring to the "right" department and trying to get the agents to simply call FedEx and tell them to update the apartment number, they finally tell me that the package was undelivered so they can't. They told me that now all I can do is wait until they receive the phone back and get my money refunded for the taxes I paid on the phone and re-order. Or I can order a new one an pay 3 lines until the issue is resolved! WHAT!?!?!? I work from home on the computer and I need my phone so now Xfinity on top of charging me all kinds of fees and bills, they are literally making me lose money as well. Right now I am getting all of my paperwork together because I am going to file to the FCC, BBB, and a formal lawsuit against Comcast. I am also shopping around for new service providers so if anyone has any suggestions for providers in Houston, Texas please send them my way!

I wish I could leave a zero rating. The worst part is the product is great as far as signal and speed. I had one of their service techs install internet and I also opened up a mobile line with them. When they tell you its ready to use, and boast about protecting their customers, you're supposed to at least believe that, right? Not with these guys. They have absolutely no qualms with locking you out of your own account, refusing to fix the problem, and continue to bill you taking your money after all this. After spending countless hours dealing with customer service receiving no results because you either suddenly lose connection, drop a call (which NEVER happens any other time) or they flat out hang up after they run out of excuses. So, cancel service and take my number and money to a company who actually values their customers, right ? Yeah, that's not happening either because they won't follow through even after they say they will. I couldn't even take my number. Stop paying? Then destroy my credit? I had no contract either so there's no excuses Repulsive company. Sad too

Despite settling in court with the FTC, Xfinity still continues to (autopay) charge people for accounts that they do not have. Xfinity mobile service center refused to activate my cell phone unless I agreed to purchase one of theirs and have been continuing to auto pay charge my checking account since October in retaliation for not purchasing one of Xfinity's cell phones. About six different representatives I have spoken to since October and not one is able to stop the monthly no account autopay charges and continues transferring me to lines with long waits and/or no representative available to answer.

You can easy sue them for fraud!!! !00% customer service means the AI will just hang up on you.

The service here is very slow. I made an appt online for 1:30 on 10/11/20, didn't get seen til 30 minutes later. There were only two salesperson available and they had a line outside and people waiting in the car. I came to get an upgrade to a iPhone 11 for my son, and wanted to take his Motorola phone and add a line for my youngest son. After I paid $100 to pay off the Motorola phone, they inform me that I couldn't add a line with the Motorola phone because it's a BYOB and they don't accept Motorola. It wasn't a BYOB because I purchased it from Xfinity Mobile and was needing to add a line with it. This makes no sense to me, how can you say that you can't accept a phone that I purchased from you to add a new line. The young gentleman that assisted me, he was very professional, he even said to me when he spoke with the CSR that he was aware of the change and it's new news to him. I called the toll free number he provided me and they informed me the same thing, and I asked the CSR to transfer me to speak to a manager. She so called transferred me and had me on hold for 45 minutes until I just hung up because no one came on. I think it's best I transfer to AT&T because the service is not up to par. They had me to pay the $100 balance I owed on the phone, then tell me I cannot add a line with the phone. Doesn't make since at all!

When you have service disruptions Comcast will lie to you about the dates that they occurred. If you ask them what dates they occurred they will lie and say they don’t have them so they don’t have to give you credit. They will send you in circle to get the credit. They try to tire you out so you’ll get sick of them and forget about the credit. Don’t! File a complaint with the FCC. for filing a complaint with the FCC include: Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275 Mail (please include your name, address, contact information and as much detail about your complaint as possible): Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 445 12th Street, S.W. Washington, DC 20554

Considering Xfinity Mobile? BEWARE!! Changing my mobile service from Verizon to Xfinity was a huge mistake. Hopefully, this review will save others from making the same mistake. My house has a weak signal due to many large oak trees and a small pond. For my situation, a good network extender is critical to reliable service. Lured by Xfinity's merchandizing ploy that Xfinity uses Verizon towers, I believed that Xfinity could provide reliable service. After weeks of spending hours and hours on the phone with 22 different Xfinity reps in technical support and customer service at the supervisor level, I finally determined that nothing could be done to improve my signal. In fact, the new Xfinity Samsung A70 phone I had to purchase to cut the ties from Xfinity was not fully compatible with my new 2020 Subaru Outback or the Verizon network extender that is critical to strong signal. So I am stuck with a $412. phone that I cannot use. Even in this exceptional Covid-19 environment, (meaning closed Xfinity stores and extremely long wait times for phone assistance,) Xfinity will not work with you if you've experienced exceptional problems with their service and have gone past the 14 days trial period. In Xfinity's view, you own the problem and you pay the full price for their lack of service. How ironic is their “Xfinity Customer Committment: Respect your time; Simplify your experience; Make things right if we fall short.”