Cin7 OmniReviews of cin7.com

We signed up in Dec 2019 and the support after the sale is non existent. I have several questions on setting up our system and when I call I can only leave messages, 2 weeks and still no call back. I can speak to my integration contact but he does not have answers for all my questions and puts in support requests, no answers there either. If this is indication of how this company supports after the sale I would say go somewhere else and find a company that actually interacts with clients after signup. I don't have time to wait to talk to integrations once a week to get my issues resolved. Most answers quote the website sales pitch...I need real answers not sales pitch on how Cin 7 works. April 17 2020---Follow up: After several months of testing we had to go live even though we had unanswered questions. Unfortunately, I have had zero help since. I have accounting errors with my QuickBooks and pricing error within Cin7 back end and POS. Now, we are left on our own. No call backs, you have to leave a message since they take no calls. Plus no return emails...if they do they are very late in day and I am at home (USA time). No support while I am at work, not really 24 hour support. Oh, I bet I'll get a faster reply to this post than I will from Tech support.

We can feel the difference with Cin7 vs without. Their onboarding team is amazing too - super detailed and knowledgable.

Cin7 has revolutionized my small business! I find I am able to download reports and execute within the system the same or comparable functions as some of my large business counter parts, mainly the whole sales function. The excel spread sheet is eliminated in the inventory and pick & pack feature has drastically diminished human error in wrote items in the shipping process. I am grateful for this system. Thank you!

Best all-in-one system you can look for. I would highly recommended it to my friends.

We've had a number of issues since going live with CIN7. The training sessions were useful and Go Live was smoother than imagined however after using the system for 3 weeks now we have noticed many limitations. The reporting side of things is not user friendly. reports have too many filters with clunky tabs that you have to drag and drop and a terrible format that's difficult to read. Our retail stores also have many complaints on the usability. Simple processes take many more steps to perform in CIN7. The system is sometimes quite glitchy and there was a mix up with end of day sales figures between our 2 stores. Problems also take a while to be resolved with support staff and critical issues that affect our daily trading are not urgently addressed. I hope all our issues will be resolved soon however so far in it seems CIN7 falls short from what was initially promised.

We went live with cin7 couple weeks ago. Although there's no major issue with the software itself but it's not the best software for inventory and reporting. The reporting system is a nightmare to work around with. It's great that they have heaps of options to choose from but it's upsetting that they wanted to charge us for a fee for custom reports. No two companies operate the same way - it doesn't sound right to charge us for custom reports. Even having simple request like adding special price and sub-sub-category into our reports, this would then categorize as 'customization' thus we got to pay for it. I would also appreciate if cin7 customer support is efficient. As we only went live couple weeks ago, we would've expect bugs to be fixed asap and get as much support we need during this stage. and not 24-48 hours to wait for a respond, that's not ideal.

Great inventory software with flexible options. The flip side of the flexibility is that you really do need to spend time designing the best implementation and setup for your operations, but once you do, its great software. And the company are rolling out integrations with key online players, so it feels like the company is keeping pace with customer needs.

What a fabulous Company. Powerful product that is extremely customizable for your business, and account support is off the CHAIN. Extremely responsive--I thought the support would taper off once we bought the suite, but they are just as on the ball a few months in. Highly recommended.