Cin7 OmniReviews of cin7.com

Good service, support can sometimes be a bit slow.

RUN A MILE!!! We invested nearly two months (standard onboarding should take 4-6 weeks by their own admission) and an onboarding fee for what we thought was going to be a great solution to our needs. Unfortunately, we will never know as at the SEVEN WEEK mark we had not even completed step 2 (of 7) of the onboarding process and the sales consultant described the process as 'DERAILED'. Despite this, there will be no refund of our 'onboarding' fee, despite the onboarding process being woefully slow. Don't believe the sales pitch!

Worst software company ever , The last 4 months have been a nightmare and Cin7 have made a mess of our data and Shopify website by duplicating all the products and showing incorrect stock ( not the data from our stocktake ) then telling us we need to fix it putting pressure on our resources. I have spend so much time trying to fix up the issues and chasing up assistance . Good start up with unsatisfactory service and assistance. Nothing has been properly linked to our website ( after 4 months of daily phonecalls and hours of our time) so all our orders require me to call and apologise to the client and spend hours substitute stock for every order. I'm dealing with someone great now ( after complaining ) but hes finding it difficult to fix the mess made by previous staff . They told us before we signed up they could link it to shopify and would take care of it as part of the onboarding price but completely messed it up and have left us with the mess and the cost to fix it.

Beware of signing up to Cin7. Once they have your money, their support for integration is less than 1 star and getting support to fix bugs you discover in their system is slow at best. It has potential but they need to support the customers they sign up instead of offering big incentives to refer them new sign ups. We signed up 8 months ago and have not been able to complete a month end. You can't run a business with Cin7!

This has to be the worst Inventory Management solution on the market. There are so many bugs in the system I can't even describe. I literally report 2 bugs a week. At least 1 they will work on "High Priority" - mind you, I've had a "High Priority" bug for 6 months, in which inventory is allocated 2x per module - how is this acceptable? When they test, they will test on your live site, rather than a testing environment. The conclusion? I've had their developers totally mess up my inventory and accounting and then show me a video on how to fix what they did, expecting me to fix their mess. The system is not intuitive. You really have to be some sort of software developer to even use the system. It's a complete mess. They will lie to you and tell you what you want to hear, but nothing is ever true. Read all the 1 star reviews, those are the real reviews. Most these 5 star reviews have to be paid reviewers

*** Edit *** Cin7 did (sort of) try to make things right. It actually lowered my review to 1 star. Cin7 can be summed up by three words "Still in beta". Good for very small companies with uncomplicated need - although in that case it's massively overpriced. They have some unique offerings but ridiculous pricing and instability outweigh it. Maybe they'll get things sorted out but more likely is the other better players will just steal their ideas and implement on their own software. Summary: It really is the only single inventory management and POS software that works with multiple currencies, light manufacturing etc so for us it was the only choice - good to get a business out of the stone-age but I will be moving away from it as soon as possible. Would be an excellent idea but I feel it is still very much in the development stage. It doesn't feel like a seamless finished product and I don't feel it is delivering value in line with its pricing. The software is OK but high cost causes me to downgrade from three to two stars. Pros: The answer for most questions seems to be Yes which is great. Has the feel of the relatively customizable solution which is excellent for firms with advanced needs but not the size for their own software. Integrations work relatively well and solid workflow. Cons: Overall I get the feeling that they really don't have a finished product and that there is chaos behind the scenes. My guess is that they promise the world to everyone and for 90% of customers basic functionality is all that is required. For the remaining 10% I bet they do substantial custom work each account - which would explain the very high cost. We've had quite a few bugs that should just not exist. For example, the ship station integration returns rates on sales orders but does not work for quotes yet. The shipping rates are wildly out of line with the shipping quotes we receive when manually processing the orders but the integration specialist has not been able to confirm how the shipment information is packaged and sent to ship station (is it by simple weight, dim weight, cubic dims etc). Speaking of integration specialists. Ours left a lot to be desired. Mine was unable to provide a direct answer to my first question. No hard feelings on my part but at $1,000 for 10 hours of integration, I expected substantially better - raised my concerns to my initial sales guy and the response was basically sorry you are not loving your integration specialist, he's very good though so I am sure it will work out. They are desperately in need of a better startup guide. Essentially the integration really just felt like being assigned a technical support person to ask questions whenever we encountered a problem, but they didn't actually figure out our needs and proactively provide assistance. Reading the glassdoor reviews it seems like this company has serious mgmt/staff problems. Overall UX is clumsy and not intuitive for many functions. Extremely poor out of the box reports and no ability to drill down into reports. For example, I can get a report of sales for a specific product but can't drill down into the individual invoices from the report. For North Americans, Kiwi nomenclature creates a bit of unnecessary head scratching (for example "code" instead of "SKU"). Another example of a small issue is that when adding products to a quote you need to write the SKU number or product name, wait for it to load, then click on the product. If you just write the SKU # and move on it won't actually add the corresponding product. Hopefully, they will solve all issues but at the moment it is really not a finished product.

We have been wanting to find an inventory system that was simple to use and that combined our accounting system-Xero our e-commerce platform- Shopify and our point of sales seamlessly. Cin7 is a sleek and beautiful system that does all of that. The technical support is outstanding and our allocated technical consultant Srikanth Shankar was exceptionally good. He was kind and patient in our setup and learning stages. I highly recommend Cin7 for its performance and support.

I love CIN7 in many ways, there is a lot of usability of the actual interface but also many things that they still need to get right and improve. Your warehouse has to use have software that is compatible to integrate (not very likely) or they have to use CIN7 (extra user). It is not easy to just email your warehouse instructions/pick slips without some workarounds. The architecture of the reports needs work and has currently no drill down function. So if you see a customer in a report, you have to go to a different part of CIN7 to look them up. It will get better over time, I am sure but at the moment, it will work only for certain businesses. Support ranges from absolutely awesome to never hear from them again. Lucky dip.