Cin7 OmniReviews of cin7.com

The short is, Software=OK and Customer support=fair-bad most of the time Software: Pros It has a modern look, with many integrations. It seems to be able to do many things, but none well. It can be linked to accounting software & ecommerce sites like Xero and Shopify, which is a plus. It allows decent invoice customization now, with OK information reporting. Software: Cons It doesn't seem to do any aspect very well with shortcomings. Inputting on a invoice is idiotic, bad enough that I'm sure who ever coded it has never done invoice data input in their life. For example, you can't just press [tab] to jump to the next item prepping an invoice as you’ll get a pop-up [Receipt OUT OF Stock] you can’t get rid of. Many more ranging from filters not working, integration issues, bugs... Our Account Receivable left because she HATED using this software, especially the way payments are done. Very not user friendly in certain areas. Support: In general, there some bad instances but most times fair. Below are some of the bad. Initial Set Up: On-boarder outright lied to me on what can be done to get me to commit. I also gave very specific instructions on our invoicing needs. It took four months of our paid subscription to get things working. I sort of feel scammed from this. Reporting Inquiry: While new, I asked for a certain reporting. The rep assigned said I must pay $X for it. It didn’t feel right as it’s a very simple report. I asked another rep and was told it’s FREE. This infuriated me off so much, and the rep who gave wrong information was so stuck up he didn’t even apologize. Invoicing Change: One time, I OKed “payment portals” it but told them not to do anything to effect operations. The rep, without my consent directly changed our only default invoice look that he couldn’t change back himself. We had to apologize to our customers. After these instances, I told them NEVER to call me to sell me anything. They still do, like recently if I wanted Premium Support for the low, low cost of $300 per month. I would not recommend this software, until clean up a lot of these things.

Great onboarding service. They have really helped to get us live with our new distribution website and are always available whenever I have any questions. I would definitely recommend to use Cin7.

We have been with CIN7 since June this year. We have had fantastic support to assist with working the programme. It has assisted us greatly with stock control & purchasing. We have had a few issue's with stock locations etc, but the team support at CIN7 fixed issue's quickly and efficiently. It works very well with xero and it is a absolute ease to work with this product. Overall very happy we decided to go forward with CIN7. Looking forward to see CIN7 grow. Cheers

Cin7 is a great online cloud based software. We have had incredible customisation from the on-boarding team to help us fit our workflow. The PO process of adding freight however is pretty tedious but I have been told they are updating this to make it less arduous. Sri our support consultant has been great at tying up all the loose ends at getting us up and running. Great support, Great system.

Thank you for all of your help Chandni. My sentiment is that there is a lot to learn from the somewhat clumsy 'launch' into the Cin7 platform. However I do look forward to utilising the system to its fullest and hopefully optimising our time and information flow in the backend of our business.

Seems to have great potential, but IT WILL FAIL Cin7, at first, seems to have great potentials of customization but after some, IT WILL START TO FAIL. The software is not meant for customization, unlike their advertisement. It will FAIL even though it was working fine for the first few times. You need to be constantly conscious of each step of usage as IT WILL FAIL RANDOMLY. I had spent $4000 to purchase mobile devices, compatible with Cin7, to use with their pick-n-pack module. The pick-n-pack module was working fine first, and all of sudden it stopped working. I had contacted the customer service. They asked me to wait few weeks to get it resolved. They ended up being NOT ABLE to fix and meanwhile, the return period for the mobile devices was over. My $4000 IS GOING INTO TRASH NOW. The customer service simply responded back by saying "Use other scanner". What a service! I ended up quitting after only 1 month of use. My 1 month was total chaos with constant failures. My employees were lining up in front of my office to ask what all the failures were about. I would not recommend Cin7 to anyone, unless one's company operates as simple as a lemonade stand. ----------------------------------------------------------------------------------------- This is my 1st response to the reply made by Cin7 First of all, I did not use Cin7 for a year. I used only for 1 month and I quit for all the errors. All of thousands of inquiries and support tickets were made directly to the onboarding manager. Which only partials were able to be fixed. You will see only one as that was the only one I used your premium support team to fix things around. (Even that was not fully fixed ) ----------------------------------------------------------------------------------------- This is my 2nd response to the reply made by Cin7. Please stop blaming on others for your issues, Cin7! Now you are blaming on Google Chrome update??!!! I had to clean up cache every other hour as your support team told me to clean for any issues. Of course, nothing got resolved by cleaning the cache.

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running. Unfortunately the software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

Fantastic Onboarding process and am loving the Cin7 system.