Bobbi B.
Posted
Crappy Cologuard Experience
I was coming due for my very first colonoscopy, so instead of doing an invasive test in which you need to go under, I decided to try the infamous Cologuard test instead. I used to be a shareholder of this company and was actually looking forward to seeing how their test worked. Unfortunately, my dealings with them were not pleasant. First of all, they sent my test to the wrong address even though I specifically gave them the address I wanted it sent to, instead they sent it to my billing address which just so happens to be a PO box. Granted, I still received my test but much later than I would have, had they sent it to where I had asked them to in the first place. Not understanding what was so complicated about getting my shipping address right but I brushed it off as a simple mistake and was willing to look past that. However, I'm now seeing that these sort of hiccups were not the exception to the rule in my dealings with them. Regardless, I received my test so I don't want to harp on the inconvenience of them getting that wrong anymore. So back to the test, I went through all the rigamaroo of doing the sample, scraping some stick thing along the edges of my feces and sticking that sample into a test tube, pouring some preservative liquid on the rest of the sample, screwing the cap on exactly the way they wanted me to, which is actually easier said than done, placing it in plastic bag, boxing it back up, calling them to arrange a pickup, etc. The process of taking the sample and the sort of poop fingerpainting they wanted me to partake in was actually quite gross but hey, I figured at least I'm finally done with that and better than having to go through having to drink that horrible chalky milkshake and do the real deal test, right?! WRONG! I call the number, follow the instructions to a tee and shipped it back, which was all arranged through Exact Sciences, or so I thought... I left to go out of the country. Two weeks later, I'm back in the country and I hear that I received another package from Exact Sciences at my PO box. So I call to find out what is going on with my results and they tell me that they shipped my sample back to ME. So yeah, I am irritated at this point. You've gotta be kidding me... really? So I have a three week old stinky poop sample waiting for me at my PO box? Lovely! Why?! Like what is wrong with these people?! They are the ones who arranged the pickup. Why would they pick up the sample at my home and then send it back to the address AGAIN that I specifically requested not to send me mail there unless it involved billing? They wanted to send me another test to redo but I just told the person on the phone that I'm done! I absolutely cannot anymore with these total effff ups. There's a big problem when a person decides that going under general anesthesia and drinking those chalky milkshakes and all that a colonoscopy entails is much less hassle than dealing with your company. Can't believe I'm actually having to say this! Thanks Cologuard but no thanks! I'll take my chances with risking my life going under and having to be invaded by sticking a camera up where the sun don't shine vs dealing with you people ever again! Sad day! So glad I sold all of my stock.



