Randy S.
Posted
I emailed from their webpage last week…
Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.
Response from Coolutils· Jun 17, 2019
Hello Randy, I have just checked and found your only email received 8 hours ago. We will certainly resend you the key asap. It normally takes us 8 -12 hours to reply to all issues. However, you said that you contacted us last week. It's weird that we didn't receive anything, we have to check the issue. Did you use the same Contact form on the site (https://www.coolutils.com/Contact) in both cases? Update: It seems we are having problems with Zendesk as we use as our support platform. The replies don't reach our users. We are working on it. We will contact Randy via other means right now. Update2: Thanks to Randy, we have found the bug in our helpdesk, everything is fixed now. I apologize for the inconvenience. I know how frustrating it is when you don't get replies to your requests. We have added additional steps to make sure our replies reach our users.