Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.
Fastmail (fastmail.com) has 253 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Also known as
fastmail.com
Website
fastmail.com
Category
Internet & Software
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
This is a really good service however, they say you can trial for free for a month but this is UNTRUE as they only allow one account per phone number and as I create numerous accounts for clients I never get the free month as you have to pay immediately.
Response from Fastmail· Feb 27, 2026
Hi Steve, thanks for your review! To keep Fastmail safe and reliable for everyone, we do have some protections in place that can sometimes require payment or a phone number. But if you're managing email hosting for multiple clients, our reseller program might be exactly what you're looking for, and could make your life a lot easier. Reach out to our support team and let's see if we can set you up properly!
GE
George
Posted
A wonderful service provider
I have been with Fastmail for many, many years and have never been less than pleased. I had a recent question about setting up a mail rule and their response was swift, Best of all, the response was perfect in that every time I read a suggestion they anticipated my next question and provided a response without my having to ask. Wonderful service! HIGHLY recommend
Response from Fastmail· Feb 12, 2026
Thank you for trusting us with your email for so many years! So glad we were able to help.
MH
M. H.
Posted
Outstanding customer support
Outstanding customer support. Very prompt and very detailed help when my account was under attack on the weekend.
Response from Fastmail· Feb 10, 2026
Thank you for taking the time to share this!
TO
Tofy
Posted
Fastmail has been noticeably faster and…
Fastmail has been noticeably faster and more reliable for me than my previous setup. The lack of ads is a relief, and the interface stays clean and focused on email instead of extra clutter. Privacy and security feel like actual priorities rather than marketing points. I also appreciate that when I contacted support, I received a clear and useful reply without long delays. Overall, moving from Gmail to Fastmail has been a practical upgrade with no real downsides so far.
Response from Fastmail· Feb 10, 2026
Hi Mustafa. We're so happy to hear this--thank you!
RS
Romas S.
Posted
the worst customer experience
the worst customer experience
Response from Fastmail· Feb 6, 2026
Hi there! We're sorry to hear you haven't had a positive experience. We'd love to look into what happened and help get things resolved. We've just requested information from you—could you please share your support ticket number so we can investigate?
D
Міша С.
Posted
Great service… until you get blocked
Fastmail is an excellent and very convenient service, but it only works well until your account gets blocked.
I was actively using the Masked Email feature and created many masked addresses, for which I was eventually banned. This email was linked to many important services and accounts, which unfortunately can no longer be recovered. This situation caused me serious emotional distress.
Support told me that the ban cannot be appealed, even though I was only using the official Masked Email feature. Moreover, I have never sent emails from Fastmail, so the ban clearly has nothing to do with spam or abuse.
Fastmail is a great product, but their strict policy and complete loss of data make it very risky to use as your main email provider.
I still hope there is a way to resolve this issue. (They are just ignoring me)
Response from Fastmail· Apr 24, 2026
We encourage our users to use all of our features, including Masked Email.
In the support ticket we have from you regarding this, we let you know that we reviewed your account again and confirmed that it was addressed in alignment with our anti-fraud policies. We do acknowledge that our two-day response time on your appeal didn't meet our standards. We've since updated our internal process to make sure we're consistently responding to appeals much more quickly.
We want Fastmail to be a trusted service for everyone, which is why we do need to act when accounts are used in ways that fall outside our Terms of Service. This includes creating identities where we reasonably believe that your use of these identities causes harm or liability to a user, third party, or Fastmail — for example, by hacking, phishing, harassing, spamming, misleading others, impersonating others, pretending to be multiple natural persons, or scraping content that doesn’t belong to you.
TT
Terra T.
Posted
I have been writing to support for the…
I have been writing to support for the past three days, but no one has responded. I don’t know why, but I can see that there are responses from FastMail here, so I hope my issue will be handled soon.
Response from Fastmail· Feb 4, 2026
Hi Terra, we've replied to both of your tickets--we want to make sure you can see those replies!
You can check for our responses anytime at https://support.fastmail.com/support/ using the ticket number and key—this works even if you're having trouble receiving emails.
CH
Chris
Posted
It came highly recommended, but...
In reality, in spite of all the fine words and promises, it seems to be a totally unsupported product. I downloaded the trial, which does not seem to contain the functionality that would allow any assessment of its capabilities. I feel like perhaps I am doing something wrong, but AI says not. So I opened a case with support to get some advice, but (I know you've already guessed it) - Nothing!
Response from Fastmail· Feb 4, 2026
Hi there! We're sorry to hear you've had trouble getting a response from our support team—that's definitely not the experience we want you to have. We aim to reply to urgent tickets within an hour, and we generally respond to all tickets within a few hours.
We've just requested information from you—please let us know your ticket number. We'd love to make sure you're getting the help you deserve from us.
You'll always receive a response from a human. We don't currently use AI for support.
It’s important for us to have security measures in place to ensure that our service isn’t abused, which would cause issues for our customers. Various limits on trial accounts are part of these security measures. This prevents activities like sending spam and phishing, and keeps scammers from receiving fraud-related emails. To unlock some of these features, we will ask for your mobile phone number so we can send a verification code via SMS. In some rarer cases, we will require you to fully pay for your account before unlocking those features. All trial limitations are outlined here: https://www.fastmail.help/hc/articles/1500000277442
