fi.google.comReviews of fi.google.com

It is impossible to stop a free trial. I searched for WiFi providers and googlefi came up. Once I signed in and gave all my info I found out it was a cellular telephone. I don’t need one. I called them immediately within 20 minutes of me starting anything on the line for the Google. The lady kept going back and forth and could not help me as I am not all that tech savvy fellar. She later kept over talking. Said “yes Mr. Gregory have a good day” and hung up as I was still explaining what was going on. I would NOT recommend any google to anyone. Unfortunately I have a 10+ year email that I don’t believe I will be able to change over.

Brutal customer service, you get told a kinds of empty statements then pass3d off by email only to a specialist that is going to solve your issue... but they only emai. You once a day and with the same answers.. restart your phone... stay away, get Mint mobile

This is a very awful service. Without wifi you really have no luck. Powers out you can't make or receive calls because the coverage is not as they say. I would never recommend this wireless service.

Terrible provider! Hoax data plan! They charge big money for NOTHING! False advertisement and no customer services

I HAD been a very happy and loyal customer since 2017, boasting about good service, good price and coverage. That changed recently when my Pixel phone completely died without warning after their latest update. Despite having paid for replacement coverage for years, which they determined was eligible for, the customer service was so bad it left me without a phone for 5+ days, which forced me to change carriers due to a work trip and need for immediate phone. Not only did replacement get shipped to the wrong address and told repeatedly it was correct on the back end, every follow up conversation i had afterwards was wrong (we are talking hours of my time as they shuffled me around from specialist after specialist). Months later, am still battling to have them credit the deductible they charged me for the botched phone i had to just return. The experience is beyond disgusting, unethical and worse than any i have experienced. If they had just shipped me a new phone over night and got me up and running, taken care of returns after this would have saved hours of time and i would have remained a slightly bugged customer...instead, i spent hundreds more just to get going again and switched companies and would never go back or refer again. The replacement phone wasn't even new, it was refurbished. Stay away from Google Fi.

Look, the service itself is good. I don't really have an issue with dropped calls or anything like that, and I usually have a pretty good signal. Overall, I'm happy with the service and the options we have. It's affordable and works well most of the time. But lord help you if you need to reach out to customer service. For one, the reps clearly copy and paste from a script, which wouldn't be an issue if that script wasn't so incredibly limited. Honestly, I don't even know what the point of their chat and email options are because the person you chat with can almost never fix your problem and you end up jumping through hoops and waiting and waiting and waiting for a higher-up to address the issue. (And, by the way, you seem to have more luck getting someone to actually address and fix the problem if you're male. I've tested this multiple times and they always respond quicker and more efficiently when my "husband" is the one reaching out.) Once you finally find a solution to your problem, I hope you're ready to pay a bunch of ridiculous fees. It doesn't matter that your phone is under warranty and you pay extra ever month for additional coverage. They will squeeze you for every penny they can. Sometimes they tell you about the fees and other times you're hopping back on the chat to figure out why the hell you suddenly being charged an extra $100 (or more). So, to sum up: Price: Good Cell Service: Good Customer Service: Bad Overcharging: BAD

Please don't buy from this company everything sucks and the over charge people the service is the worst ever I used in my life Please don't don't make my mistake I'm stuck on this crap as google fi 😢 worst experience in my life so disappointed with this company also when I call customer service they never help me there's no store or place to go to believe me I'm stuck with them for one more year as soon I'm done I'm burning this phones and go with a real company.

very bad customer service. worst experience with them. company takes part in illegal billing practices. they activated only 2 sim cards and charge me for 4 lines $80. the lady raidon lady told me we charge for activated devices while we are using our sim cards. my 2 numbers are still under process from 2 months. they are stealing money. if possible i can them the 0 star. I would not recommend them. very big scammers. Do not switch with google fi. terrible service.