fi.google.comReviews of fi.google.com

Ordered a replacement phone for a warranty when my phone broke. Because of my phone screen being damaged it selected the wrong address at the last second on my order. I immediately tried to change it and kept getting told I can't change it until the phone has shipped. Ok..i wait and then get told they can't actually do that. So 3 people lied to me possibly more for the second part. Customer service just kept trying to get me to go away and wait for help via 24 hrs later manager email, and didn't end up helping me. I swear, if they give me any problems on my warranty return of my old phone I will quit them forever. It was an awful experience and I'm near tears over this. I have never been so angry and hurt and I hate being upset to the point of being rude to others. I hate it.

The serive is SHI* in Albuquerque. I pay almost $100 a month and the service is SLOW and most of it is GPSing. What a waste

The actual phone service isn't bad, and they cost and promos are nice. Unfortunately when things go wrong support services are beyond useless. They are in fact complete blobs. They CANNOT do anything. They don't even read what you send them half the time, and they do not understand how to help all the time. I can recommend the phone service, but only if you'll never need their help.

I traded in a Samsung Galaxy Z4 to receive a $999.99 credit to which I only received a $160 credit after being emailed that the device was mailed back for damage. There is no detailed pictures or information regarding the damages and it seems like this is just a disingenuous means of getting customers to offer their equipment over to receive less than market values, so that equipment can be resold for greater profit. I don't want a $160 credit for my $999.99 device. I want my device as initially promised. If there is damage, which may have occurred during its time at Google, I paid for a protection plan that will cover its repair. Please either send me my phone or provide me a full $999.99 credit. I've contacted Google Fi Support several times, only to have them explain they have the right to do what they want and hang up. No supervisor or higher level support available. Case ID is 3-1484000035177

Call to German Landline no longer work after it worked for years. Google fi attempt to resolve: they prefer blaming the service provider in Europe, even saying the number in Germany might be blocking the number. Duh, the call connects, just no voice connection. How is this blocking?

Signed up for Google Fi and got pixel 8s two months ago. I've never hated a phone and service so much. Phone doesn't follow app preferences that you choose so I'm not sure why they're even offered because it does what it wants anyway. Started off with just annoying glitches and not well thought hardware. Trying to backspace often just takes you out of the app or screen you're on. Too much unwanted notifications and gimmicky looking settings. After a few weeks half the keyboard wouldn't register touch, phone would freeze daily, apps would close out, pictures wouldn't all display for social media. 3 days ago service was cut off and phone said no sim detected. Rebooted and worked again. Next morning, couldn't call or text even on WiFi. Rebooting didn't help. The keyboard wouldn't even display to try and text. Kept saying sim card invalid or no sim detected. Removed and put back in not just the sim card for it but another one and nothing would register. Tried all the settings. Nothing worked. Get home later and it works again. Leave home and same thing as before, no service. Get home and it works again on wifi. Get Google Fi to call and cleared caches, uninstalled apps, took out sim card, downloaded e sim card, reboot, airplane mode. Calls and texts worked but couldn't send or receive pictures even in social media. Keyboard inserted letters and periods not even touched, screen glitching, record videos and on playback only sound would play, screen freezing every hour. Have Google Fi call again today, they made me factory reset. Backed all data up as they instructed, swore I wouldn't lose anything and factory reset was the only option as they wouldn't replace until I tried it. Everything I needed got wiped out. All videos I took on this device show a thumbnail and are empty when opened, pictures are gone, contacts are messed up, calendar is wiped out, texts gone, log in info and passwords gone. Pictures from over 5 years ago never on this device and deleted years ago from other phones showed up in gallery but not the ones that were actually in it before reset. Screen had chaser lines after touching it. Get another call back. The woman would not listen to anything and only repeatedly asked if the lines on the screen were horizontal or diagonal and didn't care whatsoever about the other stuff that had been going on. Wouldn't transfer to someone else so hung up and got another call back. Had to be transferred to someone else because that person didn't know what to do. Have to have my husband call back again to request a replacement because his email is the account holder. Will not let us trade phones for another make/model even at additional cost. Didn't help at all with recovery of lost data. Said I can try going on a computer to find it but had no answer when I asked even if that worked how do I get it onto my phone then. She said it's really complicated to do it. That was the resolution? I give up. Our only option according to her is get the same phone back and if that has issues, just keep getting the same phone replaced. Again, no help on everything that was wiped from them making me factory reset. No compensation or offer or even apology for 3 days of hours on the phone with them and if we want a replacement we have to call and spend more time doing that. I've had to erase this review multiple times while trying to type it because the settings change my correctly spelled words and insert numbers in instead. I hate this phone.

Google Fi gets ZERO stars. I spoke to them before I ported my number, they assured me I would have no lapse in service, but than I could call out but not receive calls so when I called back now they say that it would be about 24 hrs. Wasted hours with them on phone all while not being able to receive calls so I cancelled Google Fi and walked to the Boost store. Boost had my phone number back up in less than 10 minutes, for less money.

In regards to google fi cell service. Horrible. Yes the plan is affordable and no hidden fees BUT hope you don't need customers service. Agents are very scripted and have little to no capabilities or control over anything and if you need a manager you have to wait at least 24 hrsBY EMAIL. Also, ever since I made the switch I get non stop scammer and junk calls. All day every day. Nightmare.