fi.google.comReviews of fi.google.com

Wow, I had no idea their customer service is bad, but can only confirm the reviews here!!! My roaming data service abroad was cut short ahead of their 90days limit. I asked for an explanation and extension to the regular term. All I got is that they can’t explain it, if the system cut it off it must be right. And they were rude! Will be looking for another service

Google Fi is having major SIM card issues that leaves ur phone incapable of making calls or texts. They have been unable to resolve this issue for 2 wks with no resolution in sight. Will be switching to Spectrum mobile...1 yr free.

Avoid at all costs. I need a new SIM card and it has to be shipped which will take a WEEK! A week with no phone is not something I can do. The fastest shipping option is 4-5 days!

Google Fi is the absolute worst customer service I have ever experienced. If they make a mistake, they blame the automated system, and have the nerve to hang up on you with a self righteous attitude. Unbelievable and I hope this company goes bankrupt with these despicable practices.

Worst service ever. Worked for 2 weeks and went down while I was traveling internationally. I spent day after day trying to get tech support to fix issues, it was never resolved. I also spent hours on the phone with them trying to trouble shoot. Alas, I asked to be compensated for my time and lack of phone usage. They still charged me. Steer clear of google fi. The customer support is a joke.

After reviewing the services offered, I thought Google Fi would be great to have. Well, it's been a nightmare to start off. I ordered a Google Pixel 8A when signing up and it arrived quickly, the only problem, it arrived unable to power on and unable to charge. After multiple calls to customer service, I had to put a hold for the full price of a replacement phone in order to get a new phone sent. I took the old phone to Fedex to return. Well, the old phone's tracking shows that it was delived 3 days ago and the hold is still on my card. Two more calls to customer service and now a "specialist" is looking into the hold in spite of providing the tracking info and the person's name who signed for it. Guess I will ultimately dispute the charge with my credit card and do away with the service as I'm not wasting another second dealing with customer service that focuses on making every aspect of a resolution difficult. I would lleave no stars if possible.

Outsourced customer service that gives you word salad responses. Impossible to talk to a manager with authority. They tell you to disable 2-factor authentication on your Google account and tell you that is actually recommended. I canceled a phone and they continued to bill the insurance on the phone (without service!) for months until I finally noticed and they refused to give refund. Their app give errors (it's a Google Pixel phone!) Now I see they are double-charging 1 phone number for insurance -- again! They're scammers and they are ran by a call center that has their hands tied. Google Fi is worse than the AI product nobody uses.

Google fi and even setting up an account is someone buggy. My phone that I ordered because I don't have an unlocked phone to use for that wound up being something that was just such a confused messy situation I decided to use Verizon.