FrigidaireReviews of frigidaire.com

Frigidaire Gallery Refrigerator Ice Maker quit working just past the 1 year warranty! Looks pretty but quality isJunk! Recently I ordered replacement water filter and compartment air filters. Ordered on October. 2nd with their delivery within 3 to 7 Business days. Finally received a notice of being shipped on October. 12th. Remember 3 to 7 business days? Checked tracking for arrival and found USPS stated it would not be delivered due to insufficient postage. FRIGIDAIRE I'M DONE WITH YOU

We purchased a Frigidaire Gallery Standard-Depth 27.8-cu ft 3-Door French Door Refrigerator (Model GRFS2853AF, Fingerprint Resistant Stainless Steel, Dual Ice Maker, Water & Ice Dispenser, ENERGY STAR) from the McAlester, OK Lowe’s on February 13, 2026. It was finally delivered on April 21, 2026. The refrigerator worked acceptably for about five months. In the week of September 14, 2026, fault codes appeared signifying high temperatures in the refrigerator and freezer. The unit was not making much ice either. We spent days following every diagnostic and DIY fix Frigidaire lists online. None of them worked. What followed from Frigidaire/Electrolux customer service was a masterclass in delay, misinformation, and broken commitments: September 21, 2026 at 10:46 a.m. – First call. We explained the fault codes and every failed DIY attempt. We were told a service ticket would be created and we would receive a call or email with a service appointment within 72 hours. September 22, 4:41 p.m. – Email arrived confirming ticket #1008653808. No appointment. September 24 – We called back because the 72-hour window had closed. We were promised a service appointment by noon on September 25. September 25 – Nothing. September 30 – Another call. Now we were told they have 7–10 business days to schedule a repair, and if they still hadn’t set one up they would replace the unit by October 5. Multiple emails after that claimed the ticket had been sent to various repair companies, only for those assignments to be cancelled. October 9 – Frigidaire finally called and said they would replace the refrigerator… but it would take “several more days” to actually do it. In other words: after nearly three weeks of phone calls, empty promises, cancelled tickets and no working refrigerator, Frigidaire still had not scheduled a single repair visit or completed a replacement. On the same day as one of those unproductive Frigidaire calls (September 30), we contacted the McAlester, OK Lowe’s store where we had purchased the refrigerator and spoke with Kendyl. Within 30 minutes she had arranged a full replacement refrigerator for us. No runaround. No “7–10 business days.” No cancelled tickets. Just competent, customer-first service. The contrast could not be clearer. Frigidaire’s warranty process left us with a non-working refrigerator and a growing stack of broken commitments. Lowe’s, specifically Kendyl at the McAlester store, solved the problem the same day we asked. If you are considering this Frigidaire model, understand that once something goes wrong you may face weeks of frustration and unreliable communication from the manufacturer. Buy it from a retailer that actually stands behind what they sell. In our case, Lowe’s did exactly that—and did it better and faster than the company that built the appliance. Model: GRFS2853AF Purchase: February 13, 2026 (Lowe’s McAlester, OK) Delivery: April 21, 2026 Service ticket: #1008653808 We will buy from Lowe’s again without hesitation. We will not buy another Frigidaire if we can help it.

Brand-new FRIDGIDAIRE dishwasher failed after two cycles—still unresolved I purchased a brand-new Frigidaire dishwasher on July 27, 2026, and picked it up and installed it on August 4. It completed only two wash cycles before it began making loud clicking noises and stopped completing cycles. Since then, I’ve had three separate repair visits and three parts replaced. Now a fourth part is being ordered, and I’m waiting for another service date. Frigidaire has told me I cannot get a replacement, so I’m still dealing with repeated repairs and no resolution. I’m extremely frustrated by the time and energy this has taken. I bought a new dishwasher expecting a working appliance, not a cycle of failed repairs. After it stopped working so quickly, I’m concerned there may be a quality issue with this unit. I hope Frigidaire will resolve this fairly and that other customers have a better experience.

J essaye de telephoner votre compagnie 10 fois toutes les fois quelqu un raccroche on veut absoment pas travailler service a clientele pas fort , hier soir j ai laver ma plaque et mon corps a toucher les boutons en avnt sans que je m appercois l auto nettoyant est parti j avais des poeles et plates dans fois je m en suis appercu 30 mn plus tard car ma maison sentait le feu , j etais pas capable ouvrir la porte j ai depluger le four sa pris 2 heures que la boucane parte, tout se qui etait dans four a passer au feu , ce poele est tres dangereux lews boutons en avant toune des qu on s accote dessus , a l achat j ai demander si c etait securitaire il m a dit oui madame et on se fit a leur expertise sont la pour nous informiez, si j aurais pas ete a la maison ma maison aurait passer au fou ou si j aurais me couche je ne serait pas la pour en parler , j essaye de contacter la compagnie personne ne reponds mais il etait garantie 5 ans ...avant d acheter frigidaire avec des boutons a l avant penser a votre securité

Bought dehumidifier in May 2026, stopped working in September, really did not work right from go, removed about 6 pints in 24 hours. Called and they replaced it with a new one that was delivered with no freon. Now I can't get a replacement because I have no receipt for the faulty replacement they sent me. Stay away from these people.

Frigidaire is a corrupt company. They gave us a brand new oven with a broken part which caused a gas leak in our home and we have young children. They have taken no action to remedy the matter.

I am formally expressing my dissatisfaction with Frigidaire's handling of my warranty claim and replacement process. I purchased a new wall oven/microwave combination unit that was defective upon installation. The microwave caused the unit to shut down unexpectedly, and the oven consistently produced error codes during normal operation. After weeks of delays, multiple service appointments, and inspections by two separate service providers, Frigidaire finally determined that the unit required replacement. What is unacceptable is that after acknowledging the product was defective, Frigidaire informed me that I would need to repurchase the replacement unit through Home Depot, pay any increase in the product's current price, and incur installation costs a second time. Asking a customer to absorb additional expenses resulting from a manufacturing defect is unreasonable and demonstrates a lack of accountability. I have now spent significant time on the phone with customer service attempting to resolve this matter, only to be met with representatives who repeatedly cite policy without providing any practical solution. A defective product should not become the customer's financial responsibility. I expect Frigidaire to honor its obligation by providing a replacement unit at no additional cost to me, including any unavoidable expenses directly related to replacing a product that was defective from day one. I am seeking a prompt resolution and escalation to someone with the authority to address this matter appropriately. Selling a defective product is a manufacturer issue. Paying to replace that defective product should not become the customer's problem.

No accomodations for visually impaired customers. No technical support for brand new non-functioning appliance. 1 out of 2 calls are dropped after extensive time and holds. No real technical support provided after you purchase, since date of delivery.