FrigidaireReviews of frigidaire.com

Dear future Frigidaire customer, unless you want a fridge that doesn't last a week don't buy a fridge from this company! and if you do venture into these waters good luck getting it fixed if you don't live in a major city. Our purchase of Model #: FRSS2623AW was delivered and within a week the noise coming from this appliance was almost unbearable measuring 50 Db, you heard that right 50! conversation measures 30 Db, research has shown this issue is quite common with this side by side refrigerator by Frigidaire. Calling their service department it was explained to me that this noise was normal......WHAT! Well eventually the noise subsided but only because the fan making the noise died (a horrible death I might add) and with the noise gone the fridge no longer functioned as designed. First the ice in the icemaker melted and provided us with a large puddle of water on our kitchen floor and all the frozen food on the upper section of the freezer thawed and on the fridge side everything in the vegetable storage bin froze. Then we get into the request for service to fix the fridge, what a joke, we live about 25 minutes away from a large city (where we purchased this appliance) and Frigidaire tells me that they don't have a technician in my area to fix the fridge and they have to find someone to arrange a service call, this will take up to 5 business days,,,,, you read that right five days and this less than a month old appliance is working anymore. So if you are so inclined to roll the dice and purchase one of these ill conceived appliances make sure you at least live in a major municipality so you might have a chance to have it serviced when it dies, and it will die! Do your homework, I should have, had I I would have never purchased this total POS!!!! I am still waiting for a response from Frigidaire for service 6 business days which is completely unacceptable in my opinion.

If I could give them negative stars, I would. This brand and their customer service are terrible. I am writing this review on Google, cautioning others against purchasing anything Frigidaire. I bought a Frigidaire refrigerator/top freezer less than a month ago. Last weekend, it started making noises like a portal to Hell, so we set up a service appointment. At the first appointment, the technician rewired the fan because it had been done incorrectly. The noise stopped, but the refrigerator and freezer were still not cooling correctly. We had another service call yesterday. At that call, the technician replaced the capacitor, and the fridge and freezer are still not cooling appropriately. We currently have what should be in the fridge in the freezer, and none of it is freezing. We have lost hundreds of dollars worth of groceries, and I am beyond frustrated. In addition, I can't get anyone to help because it's the weekend?? This is unacceptable. I don't even want this fridge replaced by another Frigidaire product. I want my money back.

I wish I can give them zero star, brand new fridge came with broken compressor and PCB And they are not helping at all, poor team work, poor customer service and poor performance Don’t buy this product

I would give it a 0 if possible. Bought a refrig, lasted a few months and under warranty ,but lost everything in it. Instead of giving money back just waiting for new evap fan motor to be put in.No reimbursement.Never by their product.

We highly recommend our Retro Mini Fridge (Model EFR840-C-RED ). We’ve had it for over 5 years. In the good weather we keep it on the porch for drinks and such… less going in and out. But …. The REAL champion of this product is our English Bull Terrier !! He sits upon this fridge, as if it is his Throne !!!

My fault for thinking a cute Re Vintage Fridge (the bigger one- god know's the god damn name after all this- but not the smaller one that was RECALLED. Did all correct in set up, took 24hrs was being so safe- immediate frost in freezer/ drips in main- that formulated to drip freeze nodules depending on time of day. Cut support? The contracted entity? Curtis I no longer have words for. It's been a month and when life is already going bad, Well- It's the Little Things that Drag you Down Farther- Thanks Frigidaire! [Enter dancing smiley emotes here*]

My brand-new Frigidaire refrigerator failed in less than a week due to a bad control panel. When I reported the issue, Frigidaire told me their return window was only 24 to 48 hours after delivery and insisted that a technician come to my home. The technician diagnosed the failed control panel and told me the refrigerator wasn't worth repairing. He advised me to call Frigidaire and report his findings. When I called back, I was told to wait for the technician's report. After waiting, I was shocked to learn that instead of replacing the refrigerator, Frigidaire had decided to order parts and repair a refrigerator that had already failed during its first week of ownership. I made it clear that I did not want a repaired refrigerator. If a major component fails within days of delivery, my confidence in the product is gone. I paid for a new refrigerator, not one that immediately requires repairs. The customer service experience was just as disappointing. I was disconnected four separate times and had to repeatedly call back and start over. In one case, I even provided my phone number in advance and asked the representative to call me back if we got disconnected. We did, and no one called back. A supervisor eventually told me that my only option was to allow another technician to replace the control panel. Although they claimed they could make no exceptions to the warranty, they offered me a $50 food-loss credit even though I didn't have food-loss coverage. Apparently exceptions can be made, just not when it comes to standing behind a defective product. A refrigerator that fails in less than a week should be replaced, not repaired. Between the product failure, poor communication, repeated disconnects, and unwillingness to do the right thing, this has been one of the worst customer service experiences I've ever had. Save yourself the frustration and avoid Frigidaire and Electrolux.

The company won’t help when their product failed and is creating a fire hazard in 3 years. Purchased extended warranty for a reason and they are blaming their terrible product and paint on “our failure to notice earlier” paint bubbled in the microwave, and peeled during routine cleaning, yet our fault? They won’t help correct their issue. Even though they deemed it not fixable, no replacing solutions give . Don’t buy from them. Things will not last and no help!