LiveAgentReviews of liveagent.com

Liveagent it's practical and gives the user the ability to perform different tasks at the same time. And when the user needs some support, their customer support reacts quite fast to the user questions.

Since we started with MeVuelo we always knew that our central strategy would be to put the user at the center of our processes and decisions, seeking to provide a personalized service for each of our travelers. As a result of this, we began to do research on what tools were available on the market and which could be useful to us. We needed something that centralized all communication channels and had CRM components to be able to provide the service we wanted. Our main challenge, as a start up, was costs. Most of the tools we knew were very expensive, limiting access to functionality and generating long-term commitments that we did not want. In the research stage we approached many softwares, but we always ran into some problem: the telephone lines could not be connected because in our markets the technology is very old, or online chatting had a separate cost, or it was not friendly interfaces for users etc. When we found LiveAgent we made several video calls with their representatives, generating instances of questions and answers about how we could apply the software to our business. They always understood our need very well and we were totally convinced and finally started testing ourselves with the 14 days of free trials. In that time, we diagrammed how we should configure the system to adapt perfectly to our different departments so that, once we implemented it to the rest of the team, it would be a matter of hours to be working and, best of all, without having generated any cost of implementation. I would like to point out that, whenever we have a need, we contact their support team, which always responds in their live chat or at the latest, the next day. In our case, we use the All Inclusive version that has a cost of USD 39 per agent, and is charged for the period of use. There is no monthly or implementation fee.

I am the leader of the communication team. We take care of the communication of the entire brand, internal and external communication. At LiveAgent we centralize everything related to social networks: we write posts, respond to comments and messages. This tool allows us to interact with our followers and give continuity towards the sales departments to those interested in any of our services. With LiveAgent we managed to avoid the access configuration in each of these networks for the people on the team, giving them a single access. We can also measure and track the performance of each agent: how many comments responded and at what times. In the time that we have been using the software we have only found solutions. Surely with time and needs we will discover improvement points, which we will send to the LiveAgent support team, who are very receptive and always available.

Easy to use and set up, works consistently and efficiently. Definitely reccomend.

Using the services from a customer service point of view is great, very easy to use for myself and my colleagues and we have all the relevant information needed all in the one place to reply to our customers on a daily basis, any issues that appear are quickly resolved by the team.

As an adminsitrative assistant I feel that this software provides more organization and a better use of the information. In our travel agency, it is very important to have all the information of our sales centralized in the same place, something possible with the ticketing that this software provides. We can be coordinated as a team and avoid errors, allowing us to be more productive and hence more profitable in our company. LiveAgent is very easy to use, and the customer service is always ready to help with any kind of issue or concern.

I have been using LiveAgent over the past 2 years! They are just great! Often we experience some technical issues, and they always have an agent online and read to help us. In addition to that, they take into account our suggestions, provide us with great follow-ups, and even help us to understand the software better and better! We will definitely keep using them for the future, and, we will wait for the Whatsapp improvements! Cheers!

MY EXPERIENCE WITH THE SYSTEM IS EXCELLENT, I USE IT FOR SEVERAL MONTHS IN THE COMPANY WHERE I WORK THAT IS FROM THE TOURISM INDUSTRY AND WE ARE VERY HAPPY WITH THE LIVEAGENT TEAM.