LiveAgentReviews of liveagent.com

Great software. Very easy to use

My initial experience with LiveAgent was when the company I work for, Bus2alps, was reviewing an assortment of chatting softwares to use. My responsibility was to compare and contrast various features of them all and select the one which we would implement on our website to generate sales and support our customers. After diligent research, I selected LiveAgent and couldn’t be happier with the choice. I have been using LiveAgent for approximately eight months. While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments. Lastly, as the individual who oversees LiveAgent for Bus2alps, I have found LiveAgent’s customer service to be above and beyond. Whether my question be simple or complex, I always receive timely responses and thorough information. I look forward to continuing to use LiveAgent’s product and services and growing in my knowledge of its capabilities! Thanks, Shelby W., Bus2alps

Great solution for handling customer service and inside sales across multiple platforms.

I am using LiveAgent Service for more then 6 months and I am very happy with it. It has all the necessary functionality needed for our business. The system is well organized and easy to use. All the communications happened through liveAgent can be recorded and traced for use of it in future. I will recommend my friends as well to use LiveAgent for their business.

very functional and easy. I recommend it

The software is very easy to make calls and save notes from these calls. I use this software to call other companies (B2B). Mostly I use on a weekly basis.

LiveAgent is very easy to use and you have all your calls, emails and chats in the same place. On top of that, they have an amazing customer service team. Highly recommended.

Great and easy service. Customer-friendly design. Unique reference number for each conversation. Friendly 24/7 support