LiveAgentReviews of liveagent.com

LiveAgent has enabled us to create a more organized customer support environment. I love how LiveAgent enables our team to deliver the required service directly and in real time. I love how LiveAgent's collaboration features and feedback documentation facilitate better communication, enhancing our knowledge center. It's great that LiveAgent offers all the integrations we need, and the customization options and reporting tools are excellent.

liveagent ensures maximum efficiency in customer ticket handling on a minimal budget, making it suitable even for very small businesses and e-commerce support. The best thing about liveagent is its ease of use, and ticket workflow customization is possible with simple settings.

UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent. We are investigating alternative ticket systems. LiveAgent is great until you actually need support. At that point they get greedy and begin telling you how impossible things are. For a tech company, I'm not buying it. Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system. All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents. Then they claim it's "impossible" to fix, which I call total bull on. This is made worse by the fact that we are on a monthly plan, billed annual, NOT an annual plan billed annually. By the very definitition, any changes made month over month should be credited back, not held ransom by them. I have my operations manager looking for a new solution and a new ticketing system. I liked LiveAgent, but I'm sure we can find someone better and more willing to make small billing fixes to keep a paying customer happy.

LiveAgent is a reliable and easy to use support tool. It handles multi channel communication well, through the reporting and mobile app could use some improvements. Overall, it's a solid choice for customer support.

As a startup, we found in Ladesk not only a reliable partner but also a key tool for our daily communication and customer relationship management. It allows us to effectively coordinate our B2B and B2C operations with an exceptional level of clarity and user-friendliness. From day one, Ladesk surprised us with its flexibility and the range of features that perfectly meet our needs. The customer service is always willing and quick, which we especially appreciate in situations where we need to swiftly resolve any queries or obstacles. Thanks to the exceptional support and proactive approach of the Ladesk team, we feel like part of a community that truly cares about our needs. We would recommend this platform to anyone looking for a reliable solution for managing customer interactions and internal communication, both for startups and established companies.

I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........

Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao vivo, e-mail, telefone e redes sociais. Além disso, seu sistema de tickets é super intuitivo e ajuda a gerenciar solicitações de clientes com facilidade. O LiveAgent também possui recursos de automação e personalização que tornam o atendimento ao cliente ainda mais eficiente. Recomendo muito para quem quer melhorar a qualidade do seu atendimento ao cliente!