Soso T.
Posted
It has plenty of great features that entice the consumer.
It has plenty of great features that are available in the free version.

Excellent
616 reviews
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
Soso T.
Posted
It has plenty of great features that are available in the free version.
Annika
Posted
Liveagent is a very easy tool to use. It is easy and fast to setup. It is possible to indivualize Liveagent in many ways. The feedback from our colleagues is very positive.
Response from LiveAgent· Aug 3, 2022
Hi Annika, Thank you very much for your kind words. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your work-life. Remember, we are online 24/7 in case you need any assistance! -LiveAgent team
Luis
Posted
Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.
Response from LiveAgent· Aug 2, 2022
Hi Luis! It's always very motivating for us to receive a 5-star review :) We are glad to see that LiveAgent is easy to use for all of our customers and helps them to organize their communications. Should you need any help in the future, feel free to reach out to our 24/7 customer service via chats or email :) - LiveAgent Team
Johnny P.
Posted
The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!
Response from LiveAgent· Jul 28, 2022
Hi Johnny! Than you for your 5-star review! Happy to have you on board :)
Amanda B.
Posted
I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.
Response from LiveAgent· Jul 27, 2022
Hello Amanda, thank you for your kind review. We appreciate it a lot and we are also happy to hear that you have been satisfied with our software :) Feel free to reach out to us 24/7 via chats on our website whenever you need anything :)
Adam S.
Posted
Easily track everything. We used excel for tracking, it's a way better and there are a lot of more features too. The price is ok for this value, honestly recommend for every small business who wants to grow. You can try the software for free for 30 days!
Response from LiveAgent· Jul 27, 2022
Hi Adam, Thank you for your 5-star review! Happy to have you on board :) - LiveAgent Team
Moses T.
Posted
It is really a great tool for me to use as a support feature for my company to address the needs of my client. A very easy to use support library with tons of features.
Response from LiveAgent· Jul 26, 2022
Hi Moses, Thank you very much for your kind feedback. We are glad that LiveAgent has been the right fit for you and that it has been beneficial for your company to provide excellent customer care. Keep up the amazing work!
Justin
Posted
I have been using live agent for years, its simply the best software for managing emails across departments, the platform makes it easy to tracking emails across department's and with its clear interface ensures that our customer are responded to efficiently.
Response from LiveAgent· Jul 26, 2022
Hi Justin! Thank you for your 5-star review :) We are happy to see that LiveAgent is helping you to manage your customer communications efficiently. - LiveAgent Team