LiveAgentReviews of liveagent.com

Trusting in live agent as our support system was one of the most finest decision of our organization, we achieved ROI in less then 3 months by reducing our costs on self maintenance of Software. The team is very responsive and the integrations offered are something which are at par with Industry, integration with zapier is something very noteworthy. Highly recommended ! God bless the team

The main purpose we are using this platform is that we have a technical and customer support department which constantly uses LiveAgent to interact with the clients, help them with any technical related issue they encountered and to address the issue, they can use either ticketing system or live chat, depending of the issue they have.We have also extend this services to 2 of our other departments with similar functions too and it's proven to be a user friendly and the mobile app makes our work seamlessly easy.

LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ensuring they gain what they need. It also gives us the stats we need to analyze our work and level of service. The interface is very visual, with colour-coded statuses and tags. Management of tickets is very adaptable to the needs of our office.

This is a best all in one support handling tool, a must need to any company.

LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

Very useful software when considering customer care and working with clients! Has features to provide auto-responses to customers after the system targets the queries they pose, allows you to filter through the most important or pressing matters by adding tags dependent on the content of incoming emails. Also allows you to assign emails to specific people - just saves lots of time and effort overall!

Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve. Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times. Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!

Even though this tool seems perfect for big companies only, I gave it a try in my small agency, which has not many departments and sophisticated ticket assignment rules. I am really satisfied with offering my clients a perfect helpdesk experience without additional efforts of my team. In the near future, I plan to integrate the voice chat, to give an extra benefit to my clients and outclass my competition